Product Disclosure and Consumer Experience Manager

4 days ago


London, Greater London, United Kingdom eFinancialCareers Full time

This role is crucial in ensuring consumers have access to clear, transparent, and accessible information about our products. With a strong focus on consumer-centricity, you will be responsible for developing and maintaining effective communication frameworks that cater to diverse consumer groups with varying needs and vulnerabilities.

Key Responsibilities:
  1. Act as the team's technical SME for all product documentation, investor communications, and regulatory reporting.
  2. Lead the production and regular review of product disclosures and reporting, embedding quality control checks.
  3. Support business initiatives that meet regulatory expectations by providing insights into regulatory requirements and participating in industry forums.
  4. Maintain and update prospectus documents with non-material updates, ensuring timely filing with the FCA.
  5. Contribute to annual Consumer Duty Board reporting, providing valuable insights to stakeholders.
  6. Design and maintain a framework for communicating with consumers throughout the product lifecycle, prioritizing clear and transparent messaging.
  7. Review client communications across channels, ensuring plain-English content that is jargon-free and easy to read.

The ideal candidate will possess excellent organisational skills, attention to detail, and the ability to work effectively with multiple teams. Strong analytical and problem-solving skills are essential, as well as a good understanding of the four Consumer Duty outcomes and relevant regulations.

Estimated salary: £60,000 - £80,000 per annum, dependent on location and experience.



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