Current jobs related to Merchant Technical Support Specialist - London, Greater London - Paramount Commerce

  • Merchant Technical Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Paramount Commerce Full time

    Role OverviewWe are seeking a skilled Merchant Technical Support Analyst to join our team at Paramount Commerce. As a key member of our Merchant Technical Support team, you will be responsible for providing technical assistance and support to merchants who use our products.In this role, you will be the primary point of contact and resolution owner for...

  • Technical Sales Advisor

    4 weeks ago

    London, Greater London, United Kingdom Builders'​ Merchants News Full time

    Merchant Sales and Technical Support AdvisorWe are seeking a skilled Sales and Support Specialist to join our Merchant Team. As a Technical Sales Advisor, you will be the first point of contact for customer sales enquiries and queries for Merchant sales.Key Responsibilities:Proactively contacting customers to promote new offers and campaigns to generate new...

  • Merchant Technical Support Specialist

    1 month ago

    London, Greater London, United Kingdom Paramount Commerce Full time

    Job Title: Merchant Technical Support AnalystWe are Paramount Commerce, a leading fintech company dedicated to simplifying payments in Canada. Our mission is to provide secure and efficient payment solutions that support seamless transactions.As a key player in the fintech industry, we are seeking a talented Merchant Technical Support Analyst to join our...

  • Merchant Technical Support Specialist

    1 month ago

    London, Greater London, United Kingdom Paramount Commerce Full time

    Job Title: Merchant Technical Support AnalystWe are Paramount Commerce, a leading fintech company dedicated to simplifying payments in Canada. Our mission is to provide secure and efficient payment solutions that support seamless transactions.As a key player in the fintech industry, we are seeking a talented Merchant Technical Support Analyst to join our...

  • Shipboard Engineering Specialist

    3 weeks ago

    London, Greater London, United Kingdom Merchant Navy Training Board Full time

    Job OverviewThe Merchant Navy Training Board is seeking a skilled Shipboard Engineering Specialist to join our team. As a key member of our engineering department, you will be responsible for the operation and maintenance of all mechanical and electrical equipment on board our vessels.Key ResponsibilitiesMonitor and maintain power generation and distribution...

  • Global Merchant Acquisition Specialist

    5 days ago

    London, Greater London, United Kingdom Ant Group Full time

    Ant Group is a leading company in the mobile payment industry, connecting millions of global merchants with over 1 billion users of mobile payment app.About the RoleWe are seeking a skilled Global Merchant Acquisition Specialist to join our team in the UK/European region. The successful candidate will be responsible for driving business growth and expansion...

  • Merchant Director

    1 month ago

    London, Greater London, United Kingdom Checkout Group Full time

    Job Title: Merchant ManagerWe're seeking a seasoned professional to lead our global Level 2 team as a Merchant Manager. This role will play a pivotal part in guiding and enhancing the performance of our team members.Key Responsibilities:Provide regular feedback and coaching to enhance team members' skills and performance.Identify training needs and...

  • Merchant Director

    4 weeks ago

    London, Greater London, United Kingdom Checkout Group Full time

    Job Title: Merchant ManagerWe're seeking a seasoned professional to lead our global Level 2 team as a Merchant Manager. This role will play a pivotal part in guiding and enhancing the performance of our team members.Key Responsibilities:Provide regular feedback and coaching to enhance team members' skills and performance.Identify training needs and...

  • Maritime Support Specialist

    4 weeks ago

    London, Greater London, United Kingdom Merchant Navy Training Board Full time

    Job SummaryThe Maritime Support Specialist will play a vital role in the safe operation and maintenance of the ship. This includes a wide range of tasks essential to the vessel's operation, from navigation to cargo duties.Key ResponsibilitiesAssist the Navigation Officer in navigational, operational, and cargo dutiesSecure the ship to the dock and perform...

  • Merchant Communications Specialist

    1 month ago

    London, Greater London, United Kingdom Rewardgateway Full time

    Reward Gateway: Unlocking Employee PotentialAt Reward Gateway, we're on a mission to make the world a better place to work. As a key member of our team, you'll play a vital role in driving employee engagement and building stronger, more resilient organisations.About the RoleWe're seeking a highly skilled Merchant Communications Specialist to join our team....

  • Merchant Communications Specialist

    4 weeks ago

    London, Greater London, United Kingdom Rewardgateway Full time

    Reward Gateway: Unlocking Employee PotentialAt Reward Gateway, we're on a mission to make the world a better place to work. As a key member of our team, you'll play a vital role in driving employee engagement and building stronger, more resilient organisations.About the RoleWe're seeking a highly skilled Merchant Communications Specialist to join our team....

  • Merchant Account Manager

    1 month ago

    London, Greater London, United Kingdom Martech Record, LLC Full time

    Merchant Account ManagerWe are seeking an experienced and results-driven Merchant Account Manager to join our Client Success team in managing and growing our merchant accounts.In this role, you will be responsible for building strong relationships with our strategic clients, understanding their business goals, and driving revenue growth through effective...

  • Merchant Director

    1 month ago

    London, Greater London, United Kingdom Ahava Care Group Full time

    Job Title: Merchant ManagerAt Ahava Care Group, we're building a diverse and inclusive team to drive the digital economy of tomorrow. As a Merchant Manager, you'll play a pivotal role in guiding and enhancing the performance of our global Level 2 team.Key Responsibilities:Provide regular feedback and coaching to enhance team members' skills and...

  • Merchant Director

    1 month ago

    London, Greater London, United Kingdom Ahava Care Group Full time

    Job Title: Merchant ManagerAt Ahava Care Group, we're building a diverse and inclusive team to drive the digital economy of tomorrow. As a Merchant Manager, you'll play a pivotal role in guiding and enhancing the performance of our global Level 2 team.Key Responsibilities:Provide regular feedback and coaching to enhance team members' skills and...

  • Merchant Director

    1 month ago

    London, Greater London, United Kingdom Checkout Full time

    Unlock Your Potential as a Merchant Manager at CheckoutWe're on a mission to empower businesses and their communities to thrive in the digital economy. As a strategic payments partner for leading brands, we're shaping the future of commerce.Our flexible cloud-based payments platform is designed to help global enterprises launch new products and create...

  • Merchant Director

    4 weeks ago

    London, Greater London, United Kingdom Checkout Full time

    Unlock Your Potential as a Merchant Manager at CheckoutWe're on a mission to empower businesses and their communities to thrive in the digital economy. As a strategic payments partner for leading brands, we're shaping the future of commerce.Our flexible cloud-based payments platform is designed to help global enterprises launch new products and create...

  • Technical Sales Advisor

    4 weeks ago

    London, Greater London, United Kingdom Builders'​ Merchants News Full time

    Merchant Support Technical Sales AdvisorWe are seeking a skilled Technical Sales Advisor to join our Merchant Support Team at our Park Royal office in London. As a trusted supplier of specialist construction products, we provide unrivalled technical and sales advice, along with rapid delivery on construction chemicals to builders' merchants nationwide.The...

  • Technical Sales Advisor

    4 weeks ago

    London, Greater London, United Kingdom Builders'​ Merchants News Full time

    Merchant Support Technical Sales AdvisorWe are seeking a skilled Technical Sales Advisor to join our Merchant Support Team at our Park Royal office in London. As a trusted supplier of specialist construction products, we provide unrivalled technical and sales advice, along with rapid delivery on construction chemicals to builders' merchants nationwide.The...

  • Technical Sales Advisor

    1 month ago

    London, Greater London, United Kingdom Builders'​ Merchants News Full time

    Merchant Support Technical Sales AdvisorWe are seeking a skilled Technical Sales Advisor to join our Merchant Support Team at our Park Royal office in London. As a trusted supplier of specialist construction products, we provide unrivalled technical and sales advice, along with rapid delivery on construction chemicals to builders' merchants nationwide.The...

  • Technical Sales Advisor

    1 month ago

    London, Greater London, United Kingdom Builders'​ Merchants News Full time

    Merchant Support Technical Sales AdvisorWe are seeking a skilled Technical Sales Advisor to join our Merchant Support Team at our Park Royal office in London. As a trusted supplier of specialist construction products, we provide unrivalled technical and sales advice, along with rapid delivery on construction chemicals to builders' merchants nationwide.The...

Merchant Technical Support Specialist

2 months ago

London, Greater London, United Kingdom Paramount Commerce Full time
Merchant Technical Support Analyst

We are Paramount Commerce, a leading fintech company dedicated to simplifying payments in Canada. Our mission is to provide secure and efficient payment solutions that support seamless transactions.

As we expand our presence globally, we are seeking a talented Merchant Technical Support Analyst to join our team. In this role, you will be responsible for providing technical assistance and support to merchants who use our products.

Key Responsibilities:

  • Act as the primary point of contact and resolution owner for complex technical inquiries from merchants, providing timely and effective assistance.
  • Effectively troubleshoot and diagnose issues encountered by merchants, utilizing deep technical troubleshooting abilities, including log analysis, to identify root causes.
  • Utilize the Salesforce system provided to track, manage, and escalate issues, ensuring adherence to SLA for issue resolution.
  • Collaborate cross-functionally with Platform, Product, and Engineering teams to analyze potential bugs and devise solutions, ensuring swift resolution of critical product issues.
  • Continuously improve processes and streamline workflows to enhance efficiency and effectiveness in supporting merchants.
  • Work with the team to address individual as well as team backlog, prioritizing tasks effectively to meet business objectives.
  • Build, analyze, and maintain SQL queries to troubleshoot and resolve issues, demonstrating proficiency in SQL and application support.
  • Develop and execute test scripts using API guides for specific tests, ensuring thorough testing of product functionalities.

Requirements:

  • Bachelor's Degree or Diploma in Computer Science or Computer Engineering field.
  • 3-4 years of relevant experience working directly in a Technical Support role.
  • Exceptional customer service and verbal/written communication skills.
  • Ability to manage multiple tasks with high attention to detail and accuracy within specified timeframes.
  • 2-3 years of experience in SQL and application support, with proficiency in understanding and writing SQL queries.
  • Experience with system monitoring tools, ticketing platforms (e.g., ZenDesk, Salesforce), and AWS and Datadog.
  • Willingness to work rotating shifts including weekends.
  • Prior experience working with Teleport and Postgres database.
  • Familiarity with Rest APIs, Atom, Postman, Linear, Notion, etc.

We are committed to creating a diverse and inclusive work environment where our employees can thrive. We believe that diversity of thought, background, and experience are essential to achieving our mission.

By submitting an application to us, you acknowledge, understand, and agree to our use of your personal data as set out in our Recruitment Privacy Notice.