Adult System Operations Manager
2 weeks ago
We are seeking an experienced Adult System Operations Manager to join our team at Philadelphia Works, Inc. This is a unique opportunity to lead the operations of the Philadelphia Adult Workforce system and providers, ensuring high-quality customer service, customer goal achievement, and continuous improvement.
Key Responsibilities- Manage the Philadelphia Adult Workforce system and providers, focusing on delivering exceptional customer service, achieving customer goals, and driving continuous improvement.
- Oversee the operations of the PA CareerLink system providers, ensuring all contractors comply with funding source requirements.
- Lead Program Representatives and Program Monitoring staff in providing effective support and monitoring provider staff performance.
- Collaborate with partner offices and organizations to develop plans for service delivery within the community.
- Work closely with provider leadership to ensure center and system-wide services contractors support the implementation of service delivery models.
- Evaluate performance management reports to analyze contractors' performance and identify areas for improvement.
- Analyze activities, operations, and forecast data to determine contractors' progress toward stated goals and objectives.
- Collaborate with contractor leadership and Philadelphia Works, Inc. staff to identify and recommend training for staff.
- Support contract management for PA CareerLink Philadelphia and adult workforce programs, gathering budgets and performing tactical duties that support the overall budgeting process.
- Work collaboratively with the One-Stop Operator concerning the PA CareerLink certification process, annual monitoring visits by Labor & Industry, and other WIOA and TANF mandated processes for compliance.
- Bachelor's Degree from an accredited college or university in Public Policy, Public Administration, Organizational Development, or a related field with at least 5-7 years of experience in Human Services and at least 5 years of management experience.
- Knowledge of social services programs and compliance management of funding sources.
- Experience with human services program design and implementation.
- Excellent written, verbal, interpersonal, presentation, planning, and organizational skills.
- Strong management and leadership skills.
- Ability to adapt to a changing work environment and possess the flexibility to multitask and meet departmental needs.
- Ability to train, motivate, and build a cohesive team.
- Ability to build solid relationships that engender trust.
- Ability to interact effectively with various levels of staff, management, government officials, and the public.
- Ability to generate innovative ideas and effectively communicate them verbally and in writing.
- Ability to comprehend system-wide strategy/vision and communicate it to stakeholders.
- Demonstrated ability to move ideas and vision to implementation successfully.
- Ability to assess the strengths of others and maximize them to accomplish goals and work objectives.
- Knowledgeable and lead by example.
- Ability to travel to various locations throughout the city.
- Demonstrate proficiency with Microsoft Office suite, Word, Excel, and Outlook specifically.
We offer qualifying full-time employees a competitive benefits package, including medical, dental, vision, 401(k), tuition assistance, life, and disability insurance. We also provide company-paid vacation, personal, and sick leave days.
We are an equal opportunity employer and comply with all laws prohibiting discrimination based on race, color, religion, sex, gender, creed, age, national origin, ancestry, familial status, physical or mental disability, veteran status, sexual preference, political affiliation, or any other basis protected by federal, state, or local laws.
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