Technical Operations Manager
1 month ago
Job Overview
We are seeking a skilled Systems Delivery Manager to lead the end-to-end delivery of technical and system changes, ensuring compliance with regulatory requirements and meeting client and business needs.
Key Responsibilities
- Provide system change and development services to meet project timelines and deliver specified business outcomes.
- Support platforms to meet regulatory, security, risk, and continuity standards.
- Continuously review and improve processes, procedures, and controls, ensuring compliance with industry standards.
- Accurately assess the impact of system changes and record efforts for effective cost management.
- Manage resources to align with project and business priorities.
- Support audits and client onboarding/offboarding activities.
- Collaborate with stakeholders to direct technical change and support.
- Proactively identify and resolve issues, escalating when necessary.
- Provide leadership, coaching, and mentoring to the systems support team.
- Engage with executive stakeholders to offer expertise on development and support activities.
- Maintain legislative compliance and operational resiliency.
Requirements
- Comprehensive experience managing multi-disciplined teams in regulated environments.
- Proficiency in technical and systems design, development, and delivery using both waterfall and agile methodologies.
- Strong background in systems and technical support, including applications and business intelligence.
- Skilled in systems and applications customisation and configuration.
- Expertise in planning and managing complex, large-scale projects.
- Knowledge of ETL principles, software development methodologies, and SOLID development principles.
- Experience with unit testing, quality assurance, data migration, and normalisation.
- Excellent interpersonal skills with the ability to communicate at all levels.
- Innovative thinker with pragmatic approach and sound technical judgement.
- Ability to work under tight deadlines and adapt to shifting priorities.
- Self-motivated with a strong focus on delivery and attention to detail.
To succeed in this role, you will need to demonstrate a strong understanding of technical and systems design, development, and delivery, as well as excellent communication and interpersonal skills.
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