MI Analyst

2 months ago

Bristol, Bristol, United Kingdom Motability Operations Full time
About The Role

Motability Operations is currently recruiting for a highly skilled MI Analyst to join our team in Bristol on a full-time, permanent basis. We are looking for an experienced MI Analyst to provide management information (MI) and insights to support Vehicle Remarketing (VRM) with improving performance against key metrics.

Key Responsibilities:
  • Support operational managers within VRM to drive efficiencies and improvements against key metrics.
  • Provide self-service solutions to empower business partners with visibility of key performance drivers.
  • Work closely with business partners to identify opportunities and risk; build reporting tools that provide effective controls.
  • Take a pragmatic approach to solving problems while delivering business requirements. Constantly search for opportunities to improve processes and increase efficiency.
  • Consistently check and monitor the quality of reporting, flagging up any issues with the underlying data to ensure our data customers are aware and that the issues are resolved.
  • Support our initiative framework within VRM to provide a view of potential and realised benefits of all initiatives and trials within Commercial Operations.
  • Aid senior management with initiative prioritisation and articulate capacity constraints.
  • Provide a governance framework across VRM to ensure data quality remains at a high standard and providing management visibility of potential detriment.
  • Work closely with team leads, managers, data scientists, delivery managers, scrum masters and other stakeholders on technical delivery for our customers.
  • Take responsibility for the identification and mitigation of technical risks.
  • Provide an effective communication bridge between the business and programme/MI stakeholders.
About You

You have prior experience in an MI Analyst role utilizing Oracle Analytics tools, or a similar data visualisation software. You have experience working with a range of stakeholders to identify their unique requirements and provide tangible MI solutions and insight. You should be comfortable dealing with large data sets and working collaboratively as a team.

Minimum Criteria:
  • Experience with the following in OAS or similar DV software:
  • Broad MI skillset including VBA, Macros along with experience using SQL to drive insight and reporting outcomes.
  • Strong analytical skills, both qualitative and quantitative.
  • Experience providing self-service solutions.
  • Ability to communicate with clarity and confidence in dealing with all levels of staff and external partners.
  • Ability to make recommendations and take decisions.
  • Good team player who actively looks to share best practice in an area that embraces new technology.
  • Self-starter with initiative and enthusiasm.
  • Ability to work unsupervised and to manage a varied workload efficiently and pro-actively.
  • Be highly customer-focused with ability to work collaboratively.
  • Excellent communication and relationship-building skills.
  • Highly organised and able to prioritise and to manage own workload.
About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 630,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair-accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance, and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:

  • We find solutions.
  • We drive change.
  • We care.

As a Motability Operations team member, the benefits you can expect are:

  • Competitive reward package including an annual discretionary bonus.
  • 15% non-contributory pension (9% non-contributory pension during probation period).
  • 28 days annual leave with option to purchase and sell days.
  • 1 day for volunteering.
  • Funded Private Medical Insurance cover.
  • Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme.
  • Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help.
  • Funded health screening for over 50s.
  • Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans.
  • Employee Discount Scheme with an app to save on the go.
  • Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees.
  • Generous family leave policies.

We pride ourselves on being an inclusive employer and as such, all our offices provide first-rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.

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