Service Operations Manager

4 weeks ago


West Midlands, United Kingdom Panoramic Associates Full time

Job Title: Service Operations Manager

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About Us: Panoramic Associates is a leading provider of Asset Management & Improvement services in the west midlands. We are seeking an experienced Service Operations Manager to join our Planning & Admin team.

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Job Description: As a Service Operations Manager, you will oversee a team of coordinators and be responsible for ensuring all administrative and planning tasks are completed efficiently and effectively. Your key responsibilities will include:

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  • Leading and managing a team to deliver high-quality administrative support and ensure compliance with relevant procedures.">
  • Supervising and allocating work to employees/contractors, ensuring KPIs and deadlines are met.">
  • Managing administrative functions, including monitoring compliance performance statistics, processing invoices, and coordinating responses to customer complaints and enquiries.">
  • Overseeing out-of-hours services, insurance claims, fire safety protocols, and other relevant work.">
  • Preparing reports and documentation for senior management and participating in tenant and scrutiny panels when required.">
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Requirements: To be successful in this role, you will need:

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  • A strong leadership and team management background, with experience in inspiring and motivating teams.">
  • Detailed knowledge of Asset Management & Improvement processes, specifically in housing repairs and voids.">
  • Excellent customer focus and a commitment to continuous service improvement.">
  • Numeracy and Literacy Level 2 qualification or equivalent as a minimum.">
  • Ability to undertake Level 3 in Management and any necessary training identified for the post.">
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Compensation Package: The salary for this role is £(Apply online only) per day inside IR35, with a contract duration of 3-6 months. You will have the flexibility to work from home 3 days a week and spend 2 days in the office.



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