Head of Service Delivery

4 weeks ago

Nottingham, Nottingham, United Kingdom Ideagen Full time

Role Purpose

Ideagen is a leading provider of software solutions that help organizations manage their services and improve their operations. As the Head of Service Management, you will play a critical role in driving the success of our service management function.

Our service management team is responsible for ensuring the delivery of high-quality services to our clients and stakeholders. We are committed to continuous improvement and innovation, and we are looking for a talented individual to lead our service management function.

Responsibilities

  • Develop and implement the overall service management strategy
  • Lead, mentor, and develop a high-performing service management team
  • Ensure the effective delivery of services to meet client and stakeholder needs
  • Monitor and manage service levels, ensuring compliance with agreed standards and SLAs
  • Oversee incident, problem, and change management processes
  • Identify and implement innovative solutions to improve service delivery
  • Set and monitor performance objectives for the service management team
  • Implement metrics and KPIs to measure service performance

Requirements

  • Extensive experience in service management, preferably in a leadership role
  • Strong knowledge of ITIL or other service management frameworks
  • Proven track record in developing and implementing service management strategies
  • ITIL certification or equivalent

Behaviours:

  • Ambitious - Drive, Planning & Execution
  • Adventurous - Flexibility, Resilience & Savvy thinking
  • Community - Collaboration & Communication

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