Customer Service Assistant

4 weeks ago


Southampton, Southampton, United Kingdom Next Full time

About the Role:

To succeed in this Delivery Team Member position at Next, you'll be responsible for ensuring perfect stock availability for our customers by efficiently processing, unpacking, and stocking merchandise. Your outstanding customer service skills will shine through when needed to work on the sales floor.

Key Responsibilities:

  • Accurately process stock quickly and to the highest standard, including scanning, unpacking, hanging, size cubing, and putting stock away.
  • Ensure all stock is gorgeously presented and put onto the sales floors or away in the stockrooms correctly.
  • Keep operational areas of the store clean, tidy, and organized.
  • Offer fast and friendly service to our customers from back or front areas of the store, working on the sales floor as needed.
  • Work as part of the store team, reporting to one of our Coordinators or Managers.

About You:

  • A great communicator who is friendly, calm, and efficient – even on your busiest days.
  • Accurate, thorough, and well-organized, with excellent attention to detail.
  • You take pride in your work and approach all tasks with energy, pace, and enthusiasm.
  • Happy to work on your own and keep yourself busy.
  • Flexible, supportive, and always ready to go the extra mile for your team and our customers.
  • Enjoy taking control of your own development.

In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencement of employment.

This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.



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