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Hospitality Professional

1 month ago

Manchester, United Kingdom Louis Restaurants Full time

Louis Restaurants is committed to delivering exceptional dining experiences, reminiscent of the classic New York restaurants. Our team is dedicated to providing warm hospitality and exceptional cuisine in intimate settings, accompanied by expertly crafted cocktails and live performances.

We're seeking a skilled Service Excellence Specialist to join our team, who will be responsible for delivering a unique and unforgettable experience to every guest. As a key member of our team, you will support our positive working environment and strive to be the best team possible.

  • Deliver a unique and special experience to guests, showcasing your passion for customer service.
  • Support your team to create a positive working environment and be the best team we can be.
  • Use your personable skills to respond to different situations and customer requirements.
  • Show your experience and ability to manage large sections of guests during busy periods to deliver an impeccable level of service and attention to detail.
  • Demonstrate a desire to go further in your career and learn new skills.
  • All servers will begin their journey on a training rate, once training has been successfully completed the tronc rate will be increased.

Why Louis Restaurants:

Health and Happiness

· Monthly Time for U sessions for all the team to experience from massages, yoga, pottery painting and much more.

· Cycle to work scheme

· Bespoke staff food menu designed by all our head chefs

· Mental health first aiders

· Health care cash plan for the management team

Progression

· Bespoke development journey's for all our team

· Development academies to support the progression and development of our team

· Chef Academies visiting our amazing suppliers across the UK

· Partnering with numerous providers for ILM, WSET, Train the Trainer

Extras

· 50% off food and drink Monday to Thursday up to a table of 4 to dine at Tattu or Fenix

· After reaching your 2nd Anniversary and each subsequent anniversary you will be welcomed to dine in Tattu or Fenix on us.

· Recommend a friend scheme

· Wagestream - access a share of your earned wages whenever you need it

· Employee of the month award

· Monthly team building events

· Annual Permanently Unique Group celebration

· Sodexo cash back benefits card