Order Fulfilment Specialist

3 weeks ago


Watford, Hertfordshire, United Kingdom Lloyds Banking Group Full time

About this Opportunity

The Order Fulfilment Specialist will play a key role in ensuring the smooth delivery of orders to our customers. This involves coordinating with various departments and stakeholders to resolve any issues or obstacles that may hinder the delivery process.

Key Responsibilities

  • Act as the primary point of contact for drivers and maintain regular communication via phone and email to update them on order status and any changes or delays that may occur.
  • Coordinate with departments and stakeholders to facilitate the smooth processing and delivery of orders.
  • Respond promptly to driver enquiries, providing them with necessary information and guidance to address their concerns.
  • Proactively identify and anticipate potential issues or challenges that drivers may face during the delivery journey.
  • Provide exceptional customer service through first contact resolution, taking full accountability for the service delivered.

About us

Lloyds Banking Group is a leading financial services provider, committed to helping Britain prosper. We're focused on creating a values-led culture and building a workforce that reflects the diversity of our customers and communities.

What we offer

  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 22 days' holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies


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