Service Expert

6 days ago


London, Greater London, United Kingdom AccorHotel Full time

The prestigious Raffles London at the OWO invites applications for a Restaurant Ambassador to elevate our service standards.

As a Restaurant Ambassador, you will play a pivotal role in ensuring that every guest interaction is exceptional, fostering a loyal customer base and driving business growth. You will need to possess a deep understanding of our menu offerings and systems informatics to provide expert advice and resolve any issues efficiently.

Your key responsibilities as a Restaurant Ambassador will include:

  • Building lasting relationships with guests to create a loyal customer base
  • Developing a thorough understanding of our menu and products to offer tailored recommendations and resolve queries effectively
  • Collaborating with colleagues to implement effective reporting procedures in response to any issues that may arise
  • Maintaining impeccable grooming standards, adhering to our uniform dress code, cleanliness, and personal hygiene policies
  • Providing swift and courteous assistance to callers, taking messages accurately and passing them on to the relevant person without delay
  • Gaining a comprehensive understanding of our restaurant's seating arrangements
  • Accompanying guests to their tables and ensuring their comfort and well-being
  • Orienting guests in the restaurant and addressing their queries about our brand, concept, food, and artists
  • Ensuring compliance with our restaurant's security, fire regulations, and health and safety protocols
  • Pursuing excellence in waste management and sustainable purchasing practices
  • Adapting to changing circumstances and performing additional duties as required or assigned.

We seek candidates with:

  • Outstanding interpersonal skills, creating a warm atmosphere through strong values
  • An open and adaptable mindset
  • A positive attitude and enthusiasm
  • Previous experience in a customer-facing role within the hotel, leisure, or retail sectors (LQA standards)
  • High grooming standards
  • Effective communication skills (oral and written)
  • Relevant experience in a comparable role

Estimated salary range: £28,000 - £38,000 per annum

Employment type: Full-time



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