Shopping Centre Operations Supervisor
1 day ago
We are seeking a highly skilled and experienced Operations Manager to join our team at Tate Recruitment in Leamington Spa. The successful candidate will be responsible for ensuring the smooth running of a busy shopping centre, managing health and safety standards, and providing exceptional customer service.
About the RoleThe Operations Manager will oversee the day-to-day operations of the shopping centre, including maintenance, security, and cleaning services. They will work closely with centre staff and tenants to ensure that all aspects of the centre's operations are running smoothly and efficiently.
The ideal candidate will have experience in operational management, preferably within the retail sector, and a strong background in health and safety, fire safety, and environmental policies and procedures. They will also possess excellent communication skills, be able to work independently, and meet tight deadlines.
Responsibilities- To implement and manage daily processes, inspections, and checks to ensure the centre is operating at a high standard.
- To be responsible for the reactive and planned maintenance and repair of the building and services, plant machinery, and equipment.
- To ensure a full Planned Preventative Maintenance (PPM) schedule is coordinated, managed, recorded, and up to date monthly.
- To manage and respond to any customer/retailer enquiries or complaints either by email, telephone, or face-to-face.
- Operational experience within the retail sector at supervisory/managerial level.
- First Aid qualifications.
- Experience in the provision of maintenance services to a busy environment visited by members of the public.
- Experience in Management of security, cleaning, and maintenance staff.
- IOSH qualified - ideally NEBOSH.
We offer a competitive salary of £40,000 per annum, depending on experience. If you are a motivated and organised individual with a passion for delivering exceptional customer service, please submit your application.
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