Sales Customer Service Representative
4 weeks ago
Sales Customer Service Representative
About the Role:
We are seeking a highly motivated and customer-focused Sales Customer Service Representative to join our team at JCT600. As a Sales Customer Service Representative, you will be responsible for delivering an exceptional customer experience, building strong relationships with customers, and converting enquiries into sales.
Key Responsibilities:
- Provide outstanding customer service, ensuring the highest standard of courtesy and integrity when interacting with customers and members of the public.
- Establish strong relationships with customers built on trust, ensuring that all interaction with the customer is simple and transparent.
- Maintain clear, accurate, and branded communication with customers through all contact channels.
- Actively work to achieve and exceed departmental objectives.
- Follow all internal procedures to ensure all vehicles are handed over at the time and in the condition agreed with the customer.
- Ensure all Brand standards are always adhered to.
Requirements:
- Previous experience within a sales or customer service orientated environment.
- A can-do attitude with a winning mentality, with the drive and determination to be the best.
- A customer-centric approach, always striving to deliver service above customer expectations.
- Exceptional customer-facing and interpersonal skills to enable difficult situations to be overcome professionally and successfully.
- A valid driving license which is free from excessive penalties.
JCT600 offers a fast-track course to provide confidence and competence in delivering a seamless and personalized sales experience. We also offer continuous internal and external training programs, including brand accreditation courses.
What We Offer:
- Competitive salary and bonus scheme dependent on experience.
- A life assurance plan and a company pension subject to T&Cs.
- 26 days annual leave, increasing to 28 days at 5 years' service and 30 days at 10 years' service, plus bank holidays.
- Flexible working policies.
- 26 weeks paid maternity leave and 4 weeks paid paternity leave.
- A range of training and leadership development programs.
- Colleague referral scheme worth up to £1000 per referral.
- Preferential Service Rates.
- Long service reward and Loyalty incentives.
We are committed to supporting diversity and inclusion for each and every colleague and all qualified candidates will receive consideration without regard to gender, ethnicity, pregnancy, religion, age, disability status, marital status, sexual orientation, gender identity, or expression.
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