Senior Infrastructure Engineer

1 month ago


Cardiff, Cardiff, United Kingdom ARO Full time

About the Role

We are seeking an experienced IT professional to join our team as a Senior Infrastructure Engineer. As a key member of our Proactive Services team, you will be responsible for the management and delivery of proactive tasks to customer infrastructure platforms.

Key Responsibilities

  • Coordinate and deliver regular firmware patches and updates to customer platforms
  • Be the point of contact and owner of vendor alerts for security and patch notifications
  • Regularly review customer environments to report on patch version status
  • Primary administrator of company monitoring and automation toolsets
  • Continually develop the automation toolsets and strategies that will assist with the delivery of the Proactive Services function
  • Demonstrate a high level of technical troubleshooting skills to resolve incidents related to the Proactive Services function
  • Communicate with colleagues and customers to ensure effective teamworking and customer relationship practices are maintained
  • Provide escalated support to other technical engineers as required
  • Deliver and maintain Request for Change (RFC) documents that comply with the company's ITIL aligned Change Management process
  • Develop and report on metrics that track the value of the proactive function
  • Support other Service Desk operations as required

Requirements

  • Minimum of 3 years experience in a 3rd line level IT service desk role (preferably MSP)
  • RMM (Datto/N-able)
  • Experience of working to SLAs through ITIL aligned PSA/ITSM platforms (Autotask, ServiceNow)
  • Advanced troubleshooting:
  1. Hyper-V with Failover Cluster Manager
  2. VMWare Vsphere (vcenter and esxi)
  3. SAN and iscsi (preferably Dell)
  4. Firewalls with HA
  5. Switching (Layer 3 and vlans)
  6. Backup technologies (Veeam B&R, MABS)
  • Powershell scripting
  • API integrations
  • Intune

Desirable

  • LogicMonitor (Desirable)
  • JAMF (Desirable)

Benefits

We offer a wide range of benefits and incentives to our employees, including a 'Design Your Life' training and development programme, flexible working, company pension scheme, and private medical insurance.



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