Senior Infrastructure Engineer
1 month ago
About the Role
We are seeking an experienced IT professional to join our team as a Senior Infrastructure Engineer. As a key member of our Proactive Services team, you will be responsible for the management and delivery of proactive tasks to customer infrastructure platforms.
Key Responsibilities
- Coordinate and deliver regular firmware patches and updates to customer platforms
- Be the point of contact and owner of vendor alerts for security and patch notifications
- Regularly review customer environments to report on patch version status
- Primary administrator of company monitoring and automation toolsets
- Continually develop the automation toolsets and strategies that will assist with the delivery of the Proactive Services function
- Demonstrate a high level of technical troubleshooting skills to resolve incidents related to the Proactive Services function
- Communicate with colleagues and customers to ensure effective teamworking and customer relationship practices are maintained
- Provide escalated support to other technical engineers as required
- Deliver and maintain Request for Change (RFC) documents that comply with the company's ITIL aligned Change Management process
- Develop and report on metrics that track the value of the proactive function
- Support other Service Desk operations as required
Requirements
- Minimum of 3 years experience in a 3rd line level IT service desk role (preferably MSP)
- RMM (Datto/N-able)
- Experience of working to SLAs through ITIL aligned PSA/ITSM platforms (Autotask, ServiceNow)
- Advanced troubleshooting:
- Hyper-V with Failover Cluster Manager
- VMWare Vsphere (vcenter and esxi)
- SAN and iscsi (preferably Dell)
- Firewalls with HA
- Switching (Layer 3 and vlans)
- Backup technologies (Veeam B&R, MABS)
- Powershell scripting
- API integrations
- Intune
Desirable
- LogicMonitor (Desirable)
- JAMF (Desirable)
Benefits
We offer a wide range of benefits and incentives to our employees, including a 'Design Your Life' training and development programme, flexible working, company pension scheme, and private medical insurance.
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