Network Engagement Manager

4 weeks ago

Milton Keynes, Milton Keynes, United Kingdom Volkswagen Full time
About the Role

We are seeking a highly skilled and experienced Network Engagement Manager to join our team at the Volkswagen Group National Learning Centre in Milton Keynes. As a key member of our team, you will be responsible for developing and implementing a comprehensive network engagement strategy to drive business performance and improve customer satisfaction.

Key Responsibilities
  • Develop and maintain annual plans of engagement activity across all qualification pathways to ensure a coordinated and effective delivery of the activity to drive successful qualifications and maximise course utilisation.
  • Initiate analysis of investor feedback and performance data to identify opportunities and risks and take the necessary actions to address underperformance or highlight opportunity.
  • Undertake ad hoc scenario-based re-planning activity in response to changing business needs.
  • Devise, plan and monitor a structured investor and retailer review plan for the Specialist team to deploy that ensures centrally documented actions and follow up and measures of success.
  • Plan and execute the activity of the Training and Development Specialist team to drive network engagement with a structured visit plan for investors and retailers.
  • Manage the Senior Delegate Support Coordinator to plan and execute the activity of the Delegate Support team to react to changing requirements for handling inbound contact and administration tasks and supporting the wider network engagement team.
  • Work with training and planning teams to input requirements into the scheduling of relevant courses to achieve qualification targets as well as overseeing targeting activity to drive course utilisation to agreed targets, flagging risk and working with training and scheduling teams to maximise utilisation of resource.
  • Assume people management of the entire Network Engagement team, carrying out regular one-to-ones, performance appraisals, coaching, mentoring and developing according to their training needs.
  • Work alongside the Brand Partners and Brand and Communications team to support internal stakeholder management and communication and provide operational support for communications activity that drives network contact.
  • Provide support, guidance and coaching to the entire team ensuring that activities are effective and efficient and ensure that all administration is logged and saved according to audit standards.
  • Foster relations with our largest investors to maximise the effectiveness of the Investor Engagement strategy and quality check contact reports and training action plans to ensure clear accountability and measurements of effectiveness.
  • Build and maintain excellent relationships with the wider customer experience team and Brand teams to drive engagement, support business initiatives and provide insight on network engagement.
  • Attend monthly and quarterly brand meetings providing team updates and sharing network insights.
About You
  • Proven experience of preparing strategy, operational planning and execution to deliver business results.
  • Proven experience of the ability to influence senior stakeholders.
  • Highly adaptable with high resilience and an advocate for change.
  • Proven experience of strong people management skills in a similar B2B account management / sales environment.
  • Commercial awareness, critical thinking and ability to make decisions and implement at pace.
  • Highly numerate with experience of performance analysis, scenario planning and forecasting as well as creation of data driven strategic planning.
  • Excellence in devising reporting through excel and BI tools.
  • Self-motivated and results driven.
  • Confidence to make informed decisions.
  • Confidence to challenge the status quo and have the resilience to be challenged.
  • Effective communication skills.
  • Excellent organisational skills.
What We Offer

We offer a competitive salary and benefits package, including a car or car allowance, 25 days paid annual leave, and a range of employee benefits. We are an equal opportunities employer and welcome applications from all qualified candidates.

Please submit your application, including a full and up to date copy of your CV and a covering letter detailing the skills you have that make you suitable for this role.

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