Field Technician

6 days ago


Bayston Hill, United Kingdom Morson Talent Full time
About the Role

We are seeking an experienced Field Technician to join our Smart Metering Customer Delivery team based in Coventry and Warwickshire. As a key member of the team, you will be responsible for ensuring that all work carried out by contract partners meets the required standards, health and safety guidelines, and quality control.

Your primary focus will be on driving performance of the contractor field team and contributing to improving right-first-time field performance. This includes proactively identifying telecommunication issues on the smart meters network, inspecting anomalies, and resolving them.

Responsibilities:
  • Work within the Smart Metering Customer Delivery team based in Coventry and Warwickshire.
  • Carry out field-based audits and quality control checks on contractor work.
  • Provide feedback and learning points to the SM Customer Delivery Team and escalate concerns and training needs where appropriate.
  • Investigate and resolve Health and Safety issues identified by our contract partners.

The successful candidate will have excellent communication skills, experience of managing customer complaints, and significant technical knowledge of metering operations, installation, and/or maintenance. The salary for this position is between £14.87-£16.41 per hour (equivalent to £29,000-£32,000 pro rata).



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