Contract Manager for Legal Services

4 weeks ago

Leamington Spa, Warwickshire, United Kingdom Telent Technology Services Ltd Full time
Contract Services Manager

Telent is seeking a highly skilled Contract Services Manager to join our team. As a Contract Services Manager, you will be responsible for delivering critical and complex work, innovating, taking ownership, and making smart, agile decisions.

Key Responsibilities:
  • Accountable for all assigned contracts, ensuring they are delivered on time and within budget through constructive engagement with internal and external stakeholders.
  • Build and maintain key customer relationships, gaining in-depth knowledge of their environments and current/future challenges to promote an open and collaborative approach and ensure the highest levels of customer satisfaction.
  • Develop close working relationships with the Sales and Bid Managers/teams, drawing on their industry, customer, and product knowledge to maximise the potential to bring in new sales through various work streams and contract tenders.
  • Ensure all contractual SLA's and KPI's are met, working closely with the service delivery managers to identify root cause of failure and corrective actions in line with CSI.
  • Manage commercial risks and liabilities by working with the commercial and legal teams as appropriate.
  • Act as a 24x7 point of escalation for any Major Incidents and commercial issues, ensuring they are seen through to conclusion.
  • Oversee continual service improvement initiatives and delivering in the most cost-effective way, working with the Service Improvement Manager and other relevant stakeholders.
  • Oversee the management of contract changes and new mobilisations and ensuring any agreed changes to the contract scope are covered by a CCN.
Requirements:
  • Experience of running/delivering up to £500,000 service contracts/projects.
  • Adaptable user of Business tools including Oracle and Remedy ITSM.
  • QEHS/Contract Document writing skills.
  • ITIL Foundation.

Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology of the UK's critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, you'll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance.

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