Windows System Support Specialist
6 days ago
Role Overview
We are seeking a skilled Service Desk Analyst to join our team on a permanent basis. The successful candidate will be responsible for providing excellent support to our customers, working closely with senior IT members and managing new starters and leavers from a technical perspective.
This is an exciting opportunity to work for a market leader at the forefront of IT with real career progression opportunities for driven candidates.
Key Responsibilities:
- Act as the first point of contact on the Service Desk
- Manage new starters and leavers from a technical perspective
- Inform senior IT members of progress and major issues in a timely manner
- Work within agreed SLA's and KPI's
Requirements:
- Previous experience within a Service Desk is essential
- Excellent troubleshooting and problem-solving skills
- Extensive Active Directory experience
- Strong O365 experience
Working Conditions:
The role involves working in a fast-paced environment, resolving complex technical issues and providing excellent customer service. You will have the opportunity to work with a range of technologies, including Windows, Office 365 and Active Directory.
Benefits:
- A competitive salary of £32,000 per annum
- Ongoing training and development opportunities
- A dynamic and supportive team environment
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