Windows System Support Specialist

6 days ago


Leicester, Leicester, United Kingdom CV-Library Full time

Role Overview

We are seeking a skilled Service Desk Analyst to join our team on a permanent basis. The successful candidate will be responsible for providing excellent support to our customers, working closely with senior IT members and managing new starters and leavers from a technical perspective.

This is an exciting opportunity to work for a market leader at the forefront of IT with real career progression opportunities for driven candidates.

Key Responsibilities:

  • Act as the first point of contact on the Service Desk
  • Manage new starters and leavers from a technical perspective
  • Inform senior IT members of progress and major issues in a timely manner
  • Work within agreed SLA's and KPI's

Requirements:

  • Previous experience within a Service Desk is essential
  • Excellent troubleshooting and problem-solving skills
  • Extensive Active Directory experience
  • Strong O365 experience

Working Conditions:

The role involves working in a fast-paced environment, resolving complex technical issues and providing excellent customer service. You will have the opportunity to work with a range of technologies, including Windows, Office 365 and Active Directory.

Benefits:

  • A competitive salary of £32,000 per annum
  • Ongoing training and development opportunities
  • A dynamic and supportive team environment


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