Care Services Manager

2 weeks ago

Beckenham, Greater London, United Kingdom Home Instead Full time

About the Role:

This exciting opportunity has arisen for a highly skilled and motivated individual to join our team as a Deputy Care Manager at Home Instead.

Job Description:

As a Deputy Care Manager, you will play a vital role in the development and delivery of high-quality domiciliary care services to older people in the community.

You will work closely with the Franchise Owner and Registered Manager to coordinate the development of our care services, promoting the highest standards of care and service with a focus on person-centred care.

Key Responsibilities:

  1. Manage the process of client acquisition from initial contact to conversion, adhering to company policy.
  2. Carry out care planning and conduct risk assessments, ensuring compliance with relevant legal and regulatory requirements.
  3. Ensure successful operation of quality control systems and perform quality assurance visits for clients.
  4. Continually review and improve processes to ensure the most effective and efficient service is always being delivered.
  5. Effectively manage complaints and incidents, carrying out investigations and using findings to initiate improvements.
  6. Ensure relevant reports are forwarded to relevant bodies, such as the CQC and other regulatory authorities.
  7. Promote a positive culture in line with the Home Instead ethos and values.
  8. Provide inspired leadership to the team, ensuring exceptional service is delivered to clients and workloads are managed accordingly.
  9. Take part in disciplinary investigations, interviews, and meetings, following company policy and in conjunction with HR advice.
  10. Ensure policies and procedures are adhered to by all employees.
  11. Maintain the accuracy and integrity of data across all relevant platforms.
  12. Keep up to date with changes in legislation and regulations.
  13. Proactively identify own development areas, taking action within a reasonable timeframe.
  14. Ensure compliance with Home Instead's Equality and Diversity Policy.
  15. Carry out any other duties deemed necessary for the successful operation of the business.

Requirements:

We are looking for an individual with:

  • Extensive care experience, with a proven track record in providing excellent customer service.
  • Proven experience in leading, training, and managing a team to provide high-quality domiciliary care services.
  • A Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services, or equivalent.
  • Excellent knowledge and understanding of compliance and legislative requirements, including the Care Standards regulations.
  • Strong skills in conducting care assessments and care planning.
  • Good understanding of systems and processes.
  • Excellent interpersonal and communication skills.
  • Ability to inspire others and build fantastic working relationships.
  • Strong organisation and planning skills.
  • Drive and motivation to take on a broad role and develop care services.
  • Possession of a driving licence and access to a vehicle.

What We Offer:

As a Deputy Care Manager at Home Instead, you will have the opportunity to work in a dynamic and supportive environment, with a competitive salary and benefits package.

We are committed to safeguarding and promoting the welfare of adults and expect all staff to share this commitment.

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