Head of Client Projects Director

2 months ago

London, Greater London, United Kingdom LADbible Group Full time
About LADbible Group

We're a leading social youth publisher, redefining entertainment and news for a social generation. Our global community engages with our content, spanning editorial, video, documentary, and live, reaching 1 billion people each month.

Role Overview

The Head of Client Projects will play a pivotal role in driving future revenue growth and client satisfaction and retention. As a key member of the Commercial Team SLT, you'll focus on achieving ambitious revenue targets through strategic growth, relationship-building, and increasing client loyalty and retention.

Key Responsibilities
  • Lead and manage a team of Group Account Directors who oversee client-facing teams to deliver a first-class end-to-end client experience.
  • Develop and execute strategies to strengthen client relationships and drive long-term meaningful partnerships.
  • Nurture relationships with C-suite executives to deepen partnerships and unlock new business opportunities.
  • Create an environment that focuses on client satisfaction and retention metrics to ensure needs and expectations are met and exceeded.
  • Reduce annual churn by developing multi-year deals and strategies to increase client loyalty and retention.
  • Oversee the financial performance of projects, ensuring profitability and cost-effectiveness.
  • Lead the internal resource trafficking team to effectively book and allocate creative resources across projects.
  • Identify opportunities for department growth and expansion, including new business development and the launch of new products and capabilities.
Requirements
  • A social-first and/or digital background in a Senior Leadership position, with proven experience in project management, leading large integrated partnerships, and budgets.
  • Experience with commercial management, including financial budgeting and reporting.
  • Strong leadership skills with a passion for managing and developing high-performing teams and working at speed.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.
  • Strong legal and contracting knowledge relating to custom content and integrated media partnerships.
  • Passionate about youth culture and informed of industry trends and best practices.
What We Offer

We've rolled out blended working, with most departments working in the office 3 days a week. We're an equal opportunities employer, committed to creating a diverse group at all levels of our company. We welcome applications from all members of the community and strive to better represent our audience and enable those who don't have equal opportunities to have their voices heard.

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