Cloud Solutions Expert
4 weeks ago
About the Role:
We are seeking a highly skilled Cloud Solutions Expert to join our team as a Support Engineer. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our customers.
Key Responsibilities:
- Providing front-line support for customers via phone, email, and our support tools
- Managing incoming requests and escalating issues as needed
- Installing, configuring, and supporting the M365 suite on various customer platforms
- Serving as a product expert for the M365 suite of applications
- Participating in technical problem-solving sessions and collaborations to foster continuous learning and development
Requirements:
- 5 years of Windows server administration experience
- 5 years of experience with Microsoft-based environments, preferably Azure, Microsoft 365, and Microsoft on-premise software solutions
- AZ-104 Certification is a must
- Leadership experience is highly regarded
What We Offer:
- Employee Share Program
- Social & Team Gatherings
- Upskilling through training & certifications
- Uncapped holidays after passing the probation period
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