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Supervisor - Frasers

2 months ago

Glasgow, Glasgow City, United Kingdom Frasers Group Full time

Job Overview

Frasers Group is seeking a highly motivated and experienced Retail Team Lead to join our team. As a key member of our sales team, you will be responsible for driving sales growth, managing a team of sales associates, and delivering exceptional customer service.

Key Responsibilities

  • Maximise sales revenue by identifying opportunities to improve performance and implementing strategies to achieve sales targets.
  • Lead and motivate a team of sales associates to ensure they meet and exceed sales targets.
  • Develop and maintain a strong presence on the sales floor to drive sales and promote a positive customer experience.
  • Ensure exceptional customer service is delivered at all times, responding to customer complaints and resolving issues promptly.
  • Manage the presentation and merchandising of seasonal stock in line with company directives.
  • Stay up-to-date with current and market trends, understand forthcoming promotions, and monitor local competitors.
  • Drive and deliver key performance indicators (KPIs) to achieve sales and customer service targets.
  • Perform additional duties as required within the defined levels of responsibility and accountability for the role.

Requirements

  • Previous retail experience within the premium sector is preferred.
  • Exceptional people management skills, with strong leadership and motivational abilities.
  • Excellent communication, planning, and organisational skills.
  • Excellent analytical skills, with the ability to interpret financial and sales data.
  • A high level of brand awareness and product knowledge.
  • Awareness of the local area and market trends.

Personal Qualities

  • High level of personal energy to drive projects to completion.
  • Confident and assertive.
  • Positive and enthusiastic with a can-do attitude.
  • Passion for fashion retail.
  • Professional manner.
  • Trend aware, fashion conscious, and well-presented at all times.

The Rewards

  • Competitive basic salary.
  • Weekly/Monthly & Quarterly Commercial Bonuses.
  • Long service awards.
  • Commission-led bonuses on a wide range of products.
  • Development Courses with National Qualifications.
  • 40% Uniform discount.
  • Cycle to work scheme.