Holiday Operations Team Lead

4 days ago


Luton, Luton, United Kingdom easyJet Full time
Job Overview
The Holiday Operations Team (HOC) is at the forefront of customer support for easyJet holidays, providing guidance, advice, and complaint resolution. As a Team Leader, you will lead, inspire, and coach a team of OHS Advisors to deliver excellent performance and customer satisfaction.

About the Role
This is a full-time position based at our HQ near Luton Airport. You'll be responsible for leading a team in a fast-paced contact centre environment, ensuring daily target metrics are met, and taking the lead in challenging complaints. Fluency in written and spoken English is essential, with additional European languages being a bonus.

Key Responsibilities
- Lead a team of OHS Advisors to deliver excellent performance and customer satisfaction
- Ensure daily target metrics are met in the virtual contact centre
- Take the lead in challenging complaints and offer solutions in a timely manner
- Be a pro-active member of the HOC Team, supporting calls and taking escalated calls from Advisors
- Work shifts on a roster that include nights and weekends

What We Offer
In addition to your competitive base salary (£45,000), we offer an all-inclusive benefits package, including a company-wide bonus scheme, 5% pension contribution, share options, life assurance, and flexible benefits tailored to your needs. You'll also have access to heavily discounted flights for yourself and your loved ones, free easyJet Plus membership, and annual holiday vouchers.

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