Infrastructure Specialist

2 days ago

Gloucester, Gloucestershire, United Kingdom Roke Full time
About the Role

We are seeking a highly skilled Infrastructure Specialist to join our team at Roke. As an Infrastructure Specialist, you will play a critical role in providing operational support and ensuring the stability and reliability of our customers' Mission Critical secure environments.

Key Responsibilities
  • Provide operational support, including incident resolution, change implementation, and maintenance activities to ensure a stable and reliable environment.
  • Implement approved technical requests from end customers.
  • Develop and implement improvements to operational and reference platform environments.
  • Implement automation to improve productivity and remove human error.
  • Produce clear and concise documentation.
  • Support the Tech Lead with active management of the environments and escalation of any risks.
  • Proactive monitoring to stay ahead of potential issues.
  • Support and participate in stakeholder management, service reporting, and reviews with Roke SDM and customer stakeholders.
  • Embrace and adapt ITIL4 practices for an agile platform operation delivery and operations environment.
  • Develop and maintain service operation according to customer and Roke policies, procedures, and standards to ensure compliance with industry regulations and best practices.
  • Execute agreed changes to service provision, configuration items, and documentation.
Requirements
  • Proven experience managing IT operations in a complex, fast-paced, highly regulated environment, preferably aligned to national security or defense.
  • Experience in some or all of the following technologies: VMWare Suite (ESXi, vCenter, and NSX/VCF), Windows System Administration (AD, DNS, DHCP, PKI), Linux System Administration, Backup solutions such as Veeam, Docker, and/or Kubernetes, and Nagios.
  • Awareness of Networking Technologies.
  • Awareness of Cyber Security principles.
  • Excellent communication and interpersonal skills with the ability to collaborate effectively across all levels of the organization.
  • Familiarity with the ITIL framework and (ideally) experience of working closely with DevOps product teams, particularly in the public sector and National Security landscape.
  • Familiarity with software development practices and tools used by software developers. Able to support those who build and support service-oriented architecture and microservices, containerization platforms, and runtime.
About Roke

Roke is a leading technology and engineering company with a 60-year heritage. We offer specialist knowledge in sensors, communications, cyber, and AI and ML. We change the way organizations think and act – through dynamic insights from the analysis of multiple layers of data. We take care of the innovative, technical stuff that keeps everyone safe – that's our mission, passion, and motivation.

Why Join Us

At Roke, every individual counts. We push technical boundaries, together. We re-invest in product innovation, and we empower our people to make a difference. We are committed to a policy of Equal Opportunity, Diversity, and Inclusion, enabled by our employee-led resource groups of Women In Roke, Neurodiversity, Inspire (LGBT+), ME (Majority Ethnic), Veterans, and Disability. Mental health and wellbeing is also important to Roke, with a group of supportive Mental Health First Aiders and a team of Mental Health First Aid Champions who help build a mentally healthy workplace, challenge stigma, and support positive wellbeing.

Benefits and Perks
  • Flexi-time: Working hours to suit you and your life.
  • Annual bonus: Based on profit share and personal performance.
  • Private medical insurance: Includes cover for existing conditions.
  • Holiday: 25 days plus public holidays and your birthday off.
  • Chemring Share Save: Monthly savings into a 3 or 5 year plan.
Clearances

Due to the nature of this role, we require you to be eligible to achieve DV clearance. As a result, you should be a British Citizen and have resided in the UK for the last 10 years.

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