IT Operations Manager
20 hours ago
Job Overview
">This is a permanent opportunity to join our team as an IT Technical Manager in Gloucester. The role comes with a competitive salary of up to £65,000 per annum and excellent benefits.
">About the Job
">The successful candidate will oversee technical operations within the IT department for the UK team, ensuring systems are secure, scalable, and optimized for performance. This involves leading the UK-based technical teams and driving key IT initiatives in the region, working closely with the Senior IT Infrastructure Lead, Senior IT Infrastructure Engineer(s), and the IT Director.
">Key Responsibilities
">- ">
- Team Leadership: Manage the IT Infrastructure and Support Engineer and IT Support Technician in the UK, fostering a high-performance culture and ensuring smooth day-to-day operations.">
- Operational Oversight: Oversee daily technical operations for the UK, ensuring system stability, high availability, and security across all IT systems within the region.">
- Strategic Project Leadership: Lead the planning, execution, and delivery of critical IT projects, such as system upgrades, migrations, and new technology implementations.">
- Incident and Problem Management: Serve as the primary escalation point for complex technical issues and major incidents.">
- Security and Compliance: Ensure that all IT operations adhere to industry standards and regulatory requirements.">
- Disaster Recovery and Business Continuity: Own the development and execution of disaster recovery plans and business continuity strategies.">
- Vendor and Stakeholder Management: Build and manage relationships with external vendors and service providers.">
- Budget and Financial Oversight: Assist the Director of IT in the preparation and management of the IT budget.">
- Innovation and Continuous Improvement: Identify opportunities for innovation and improvement within IT operations and infrastructure.">
Requirements
">- ">
- Leadership and Management: Proven experience in leading, mentoring, and managing technical teams.">
- Technical Expertise: Strong technical background in IT infrastructure management, including network design, systems administration, and cloud platforms.">
- Project Management: Demonstrated ability to oversee large-scale IT projects.">
- Security and Compliance: Deep understanding of security frameworks.">
- Problem-Solving and Incident Management: Strong problem-solving skills.">
- Communication Skills: Excellent communication and presentation skills.">
- Financial Acumen: Experience managing IT budgets and optimizing costs.">
- Innovation: Passion for emerging technologies and continuous improvement.">
Qualifications and Experience
">- ">
- A minimum of 5-7 years of experience in IT management or technical leadership roles.">
- Strong technical expertise in network management, systems administration, and cloud computing.">
- Certifications in IT management or network/security/cloud technologies are advantageous.">
- Experience managing IT infrastructure in multi-site, global environments is a plus.">
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