Quality Assurance Manager
2 weeks ago
Role Overview:
The Manager Control Assessment Quality Assurance team is an integral part of the Central Controls team that owns the enterprise-wide framework and execution of Manager Control Assessment program.
This role will be part of a growing global team within Central Controls who are responsible for executing quality assurance reviews over the Manager Control Assessment enterprise wide and will:
- Challenge the quality of Manager Control Assessment policy, standard, procedures and practices.
- Verify that established standards and processes are followed and consistently applied.
- Recommend actions that will address the root cause of identified operational weaknesses in order to prevent recurrence by changing design and/or execution.
- Identify execution errors for prioritized remediation.
Responsibilities:
- Executing enterprise-wide Manager Control Assessment Quality Assurance reviews in accordance with Citi's Standards and Procedures set up by Central Controls.
- Completing Quality Assurance Review scripts across all in-scope Businesses and Functions and gathering evidence for areas of concern.
- Establishing and maintaining strong working relationships across all lines of defense including within Central Controls. Businesses and Functions, Operational Risk, Independent Compliance Risk Management, and Internal Audit.
- Collaborating closely with stakeholders as exceptions emerge and ensuring these are communicated to management on a timely basis.
- Developing recommendations to strengthen internal controls and improve operational efficiency, where appropriate.
- Designing and leveraging intelligent solutions to enhance data analytics to support sampling methodologies and Manager Control Assessment Quality Assurance coverage.
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