Technical Solutions Engineer
7 days ago
About the Role
We are currently seeking a Technical Solutions Engineer to join our team in Essex. As a Technical Solutions Engineer, you will be responsible for delivering high-quality technical support and services to our customers.
Key Responsibilities:
- Provide expert technical support and guidance to customers on product installation, configuration, and maintenance.
- Develop and deliver training programs to enhance customer proficiency with our products.
- Maintain accurate records of customer interactions and support tickets in Salesforce ServiceCloud.
- Collaborate with internal teams to identify and address customer needs and pain points.
Requirements
To succeed in this role, you will need:
- A bachelor's degree in engineering or a related field.
- Proven experience in technical support, with expertise in troubleshooting and problem-solving.
- Strong communication and interpersonal skills.
What We Offer
In return for your hard work and dedication, we offer a competitive salary of up to £55,000 per annum, plus benefits and opportunities for career growth and development.
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