Technical Solutions Engineer

7 days ago


East Anglia, United Kingdom Redline Group Ltd Full time

About the Role

We are currently seeking a Technical Solutions Engineer to join our team in Essex. As a Technical Solutions Engineer, you will be responsible for delivering high-quality technical support and services to our customers.

Key Responsibilities:

  • Provide expert technical support and guidance to customers on product installation, configuration, and maintenance.
  • Develop and deliver training programs to enhance customer proficiency with our products.
  • Maintain accurate records of customer interactions and support tickets in Salesforce ServiceCloud.
  • Collaborate with internal teams to identify and address customer needs and pain points.

Requirements

To succeed in this role, you will need:

  • A bachelor's degree in engineering or a related field.
  • Proven experience in technical support, with expertise in troubleshooting and problem-solving.
  • Strong communication and interpersonal skills.

What We Offer

In return for your hard work and dedication, we offer a competitive salary of up to £55,000 per annum, plus benefits and opportunities for career growth and development.



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