Current jobs related to Technical Support Specialist - Reading, Reading - Landmark Information

  • Technical Service Specialist

    2 weeks ago

    Reading, Reading, United Kingdom Rise Technical Recruitment Full time

    Role OverviewRise Technical Recruitment is seeking a skilled Technical Service Specialist to join their team. As a Field Service Technician, you will be responsible for inspecting, testing, and repairing niche equipment at various sites.Key ResponsibilitiesTravel to local sites to service and repair state-of-the-art equipmentReceive full, specialist training...

  • Technical Support Specialist

    3 weeks ago

    Reading, Reading, United Kingdom Platform Recruitment Full time £30,000 - £45,000

    Job Title: Technical Support SpecialistJob Summary: We are seeking a skilled Technical Support Specialist to provide first and second line technical support to our clients' international customers, distributors, users, and operators.Key Responsibilities:- Provide remote diagnosis, repairs, and in-house/on-site training to customers and distributors-...

  • Technical Support Specialist

    3 weeks ago

    Reading, Reading, United Kingdom Microsoft Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Microsoft. As a Technical Support Specialist, you will be responsible for owning, investigating, and solving complex customer technical issues.Responsibilities Respond to and resolve customer technical issues in a timely and professional manner Collaborate with internal...

  • Technical Support Specialist

    1 week ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at IGEL Technology. As a Technical Support Specialist, you will be responsible for providing excellent technical support to our customers and partners.Key ResponsibilitiesProvide technical best practices for partners and customersWork through technical issues at an operating...

  • Technical Support Specialist

    3 weeks ago

    Reading, Reading, United Kingdom IGEL Technology Full time

    At IGEL Technology, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers and partners, ensuring that their technical issues are resolved efficiently and effectively.Key Responsibilities:Provide technical support to customers...

  • Technical Support Specialist

    3 weeks ago

    Reading, Reading, United Kingdom nGeneration Full time

    Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at nGeneration. As a Technical Support Specialist, you will be responsible for providing technical support to our clients in the retail and hospitality industry.Key Responsibilities:Conduct daily visits to client locations to install, refurbish, and...

  • Technical Support Specialist

    2 weeks ago

    Reading, Reading, United Kingdom Platform Recruitment Full time

    Job Title: Technical Support SpecialistJob Summary: We are seeking a skilled Technical Support Specialist to provide first and second line technical support to our international customers, distributors, users, and operators.Key Responsibilities:- Provide remote diagnosis, repairs, and in-house/on-site training to customers and distributors- Collaborate with...

  • Technical Support Specialist

    3 weeks ago

    Reading, Reading, United Kingdom nGeneration Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at nGeneration. As a Technical Support Specialist, you will be responsible for providing technical support to our clients in the retail and hospitality industry. Your primary role will be to identify and fix hardware and software issues,...

  • Technical Support Specialist

    3 weeks ago

    Reading, Reading, United Kingdom Stannah Full time

    Job Title: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team at Stannah. As a Technical Support Specialist, you will play a key role in developing and executing a national improvement plan aimed at enhancing first-time fix (FTF) rates and reducing repeat call incidents.Your responsibilities will...

  • Technical Support Specialist

    4 weeks ago

    Reading, Reading, United Kingdom Adobe Full time

    Technical Support Role at AdobeAbout the OpportunityAs a Technical Support Specialist at Adobe, you will be part of a team that provides exceptional support to our strategic customers. With your experience in web development and web development applications, you will handle technical issues, ensure customers are set up for success, and work closely with the...

  • Technical Support Specialist

    4 weeks ago

    Reading, Reading, United Kingdom Adobe Full time

    Technical Support Role at AdobeAbout the OpportunityAs a Technical Support Specialist at Adobe, you will be part of a team that provides exceptional support to our strategic customers. With your experience in web development and web development applications, you will handle technical issues, ensure customers are set up for success, and work closely with the...

  • Technical Support Specialist

    2 weeks ago

    Reading, Reading, United Kingdom Microsoft Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Microsoft. As a Technical Support Specialist, you will be responsible for owning, investigating, and solving complex customer technical issues. You will work closely with customers to understand their needs and provide expert advice and guidance to resolve their...

  • Technical Support Specialist

    3 weeks ago

    Reading, Reading, United Kingdom Shift F5 Ltd. Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at Shift F5 Ltd. As a Technical Support Specialist, you will be responsible for providing technical support and installation services for our IoT devices and sensors.Key Responsibilities:Conduct pre-installation surveys to assess site readiness and identify potential...

  • Technical Support Specialist

    2 weeks ago

    Reading, Reading, United Kingdom Stannah Full time

    We are seeking an experienced Lift Industry Professional to join Stannah as a Technical Support Specialist. This role will be instrumental in driving operational excellence and enhancing the customer experience.Job Summary:As a Technical Support Specialist, you will be responsible for analysing performance data, identifying areas for improvement, and...

  • Technical Support Specialist

    4 weeks ago

    Reading, Reading, United Kingdom Adobe Full time

    Technical Support RoleAbout the OpportunityAs a Technical Support Specialist at Adobe, you will be responsible for handling technical issues and ensuring our customers are set up for success. You will field questions, log, and work high-priority issues, speak with customers regularly, and handle customer issues while working with the extended Adobe Support...

  • Technical Support Specialist

    4 weeks ago

    Reading, Reading, United Kingdom Adobe Full time

    Technical Support RoleAbout the OpportunityAs a Technical Support Specialist at Adobe, you will be responsible for handling technical issues and ensuring our customers are set up for success. You will field questions, log, and work high-priority issues, speak with customers regularly, and handle customer issues while working with the extended Adobe Support...

  • Technical Support Specialist

    3 weeks ago

    Reading, Reading, United Kingdom Ten Human Resources Full time

    We are seeking a skilled Technical Support Specialist to join our team at Ten Human Resources. As a Double Glazing Product Expert, you will provide technical support and training to fabricators and installation companies, ensuring they have the knowledge and skills to install our aluminium windows and doors.Key ResponsibilitiesWork from home and in the field...

  • Technical Support Specialist

    2 weeks ago

    Reading, Reading, United Kingdom Stannah Full time

    We are seeking an experienced Lift Industry Professional to join our team as a Technical Support Specialist.As a Technical Support Specialist, you will play a crucial role in enhancing first-time fix (FTF) rates and reducing repeat call incidents.Key Responsibilities:Assist in identifying and targeting underperforming assets to improve first-time fix (FTF)...

  • Technical Support Specialist

    3 weeks ago

    Reading, Reading, United Kingdom Nsc Global Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Nsc Global. The ideal candidate will have a strong background in computer hardware, software, and networking, with excellent customer service skills and the ability to work effectively in a team environment.Key ResponsibilitiesProvide technical support and...

  • ICT Technical Support Specialist

    3 weeks ago

    Reading, Reading, United Kingdom Austin Fraser Full time

    Job OpportunityAustin Fraser is seeking a skilled Technical Support Engineer to join their team on a permanent basis. The successful candidate will be responsible for providing technical assistance to customers, troubleshooting issues, and collaborating with other departments to deliver exceptional products and services.This role is ideal for individuals...

Technical Support Specialist

1 month ago

Reading, Reading, United Kingdom Landmark Information Full time
About the Role

We are seeking a highly motivated and detail-oriented IT Technical Support Analyst to join our Landmark Valuation Services (LVS) Service Desk team. As a key member of our team, you will be responsible for ensuring customer enquiries and incidents are resolved in a timely and professional manner, delivering a world-class customer service experience.

Key Responsibilities:

  • Investigate and resolve customer enquiries and incidents in a timely and professional manner.
  • Ensure accurate prioritisation, investigation, and resolution of incidents using our internal system.
  • Assist the 2nd Line, DevOps, and Engineering teams with the investigation of customer-affecting bugs and issues.
  • Contribute to knowledge enhancement by creating and updating knowledge base articles to improve fault resolution at 1st Line.

About You

We are looking for someone with a strong analytical mindset, excellent organisation and problem-solving skills, and a willingness to take ownership of issues and manage progress until resolved. You will also have/be:

  • Minimum A-level standard or equivalent.
  • Highly analytical with excellent organisation and problem-solving skills.
  • Willingness to take ownership of issues and manage progress until resolved.
  • Ability to actively listen and understand user requirements and translate into technical solutions.
  • Customer service experience.

Desirable Skills:

  • CompTIA A+ or equivalent.
  • ITIL v3/v4 Foundation or previous Service/Support Desk experience.
  • Basic Windows troubleshooting skills.
  • Basic networking troubleshooting skills (LAN/WAN, IPs, internet, etc).
  • Basic IT security knowledge (firewalls, anti-virus, etc).
  • Experience of technical authoring both internal (knowledge base) and customer-facing support documentation or articles.

What We Offer:

We offer a range of benefits to support your well-being and career growth, including:

  • Competitive Salary.
  • Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year.
  • Annual Lifestyle Allowance: £300 to spend on an activity of your choice.
  • Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter.
  • Private Health Insurance: Provided by Vitality.
  • Group Income Protection Scheme.
  • Charitable Fundraising: Matched funding for your efforts.
  • Cycle to Work and Gym Flex Schemes.
  • Internal Coaching and Mentoring: Available throughout your time with us.
  • Training and Career Progression: A strong focus on your development.
  • Family-Friendly Policies.
  • Free Parking.

Why Landmark?

We are a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work. Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.

We are proud of the steps we take to maximise potential in our employees, nurturing and supporting their professional and personal development. We are looking for someone who is passionate about technology and has a strong desire to learn and grow with our company.

How to Apply:

If you are a motivated and detail-oriented individual who is passionate about technology and customer service, please submit your application. We look forward to hearing from you.