Customer Service Representative

2 weeks ago

London, Greater London, United Kingdom Deckers Brands Full time
Customer Service Representative - France (12 months FTC)

At Deckers Brands, we're passionate about creating lifestyles, not just shoes. We're looking for a Customer Service Representative to join our team in France.

We're committed to positively impacting the world through our Be Good, Do Good community involvement and sustainable business practices. Our 3,000-strong global team across five brands (UGG, Hoka, Teva, Sanuk, and Koolabura by UGG) is dedicated to helping our people thrive.

The Role:

As a Customer Service Representative, you'll provide exceptional customer service, manage the order book, and develop close working relationships with Account Managers to ensure accurate and timely order placement, management, and shipment. You'll oversee orders from start to finish, anticipating problems and troubleshooting accordingly. Fluency in both English and French is required for this role.

Your Impact:
  1. Responsible for all order entry and order modifications for own account base
  2. Communicate with sales force and customers to ensure smooth operation of order flow
  3. Expedite customer orders, including keeping them informed of delays or early fulfillment
  4. Follow up on outstanding orders/availability issues to minimize cancellations
  5. Liaise with Credit team when necessary on any order held relating to credit issues
  6. Provide excellent after-sales service, by dealing with returns and credits in a timely and effective manner
  7. Report on a daily, weekly, and monthly basis to give a clear picture of the status of account base
Who You Are:
  1. You are a problem solver
  2. An effective communicator with excellent written and verbal skills
  3. You're comfortable with conflicts and see them as opportunities
  4. You thrive in a fast-paced environment and can manage time efficiently to attend to a range of activities
We would Love to Hear from People with:
  1. Prior experience as a Customer Service Representative, experience in the footwear/apparel industry is beneficial
  2. Proficient in Microsoft applications
  3. Experience working in multifaceted organizations, satisfying the needs of diverse constituents and often working under pressure of competing and conflicting priorities
  4. Fluent in English and French
What We Will Give You:
  1. Competitive Pay and Bonuses - We've created a variety of competitive compensation programs to foster career development, reward success, and to show our employees just how much they're valued.
  2. Extras, discounts, perks & volunteering opportunities - Being a valued member of the Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
  3. Growth and Development - Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development, including our Global Mentorship Programme.
  4. Hybrid & Flexible Working Environment
Equal Employment Opportunity
Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences, and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition, and all of the other beautiful parts of your identity.

  • Customer Service Representative

    1 week ago

    London, Greater London, United Kingdom Moto Full time

    Customer Service RepresentativeAs a Customer Service Representative with Moto, you will be the face of our brand, delivering exceptional customer service and ensuring a seamless shopping experience for our customers.You will be responsible for maintaining stock levels, preparing hot food and refreshments, serving customers in a timely manner, and providing...

  • Customer Service Representative

    2 months ago

    London, Greater London, United Kingdom Southwark Council Full time

    About the Role:The Customer Service Representative will be responsible for managing a caseload of Blue Badge and Freedom Pass applications effectively against a set criteria, while providing excellent customer service.This will include screening applications from the initial stages, to ordering badges and passes on different computer systems. The...

  • Customer Service Representative

    2 months ago

    London, Greater London, United Kingdom Southwark Council Full time

    About the Role:The Customer Service Representative will be responsible for managing a caseload of Blue Badge and Freedom Pass applications effectively against a set criteria, while providing excellent customer service.This will include screening applications from the initial stages, to ordering badges and passes on different computer systems. The...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom Rutherford Briant Full time

    Customer Service RepresentativeRutherford Briant is seeking a Customer Service Representative to join their team in Farringdon. As a Customer Service Representative, you will be responsible for:Providing exceptional customer service and resolving customer queries in a professional mannerManaging customer orders and maintaining accurate customer information...

  • Customer Service Representative

    3 weeks ago

    London, Greater London, United Kingdom Maplecrest Ford Lincoln of Union Full time

    Business Development Center RepresentativeWe are seeking a highly motivated and results-driven Business Development Center Representative to join our team at Maplecrest Ford Lincoln of Union.As a Business Development Center Representative, you will be responsible for responding to all internet leads, confirming sales appointments, and performing long-term...

  • Customer Service Representative

    3 weeks ago

    London, Greater London, United Kingdom Maplecrest Ford Lincoln of Union Full time

    Business Development Center RepresentativeWe are seeking a highly motivated and results-driven Business Development Center Representative to join our team at Maplecrest Ford Lincoln of Union.As a Business Development Center Representative, you will be responsible for responding to all internet leads, confirming sales appointments, and performing long-term...

  • Customer Service Representative

    7 days ago

    London, Greater London, United Kingdom SSP Group Full time

    Customer Service RepresentativeAt SSP, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you'll be the face of our company, providing exceptional customer experiences and ensuring a clean, safe, and welcoming environment for our customers.Key Responsibilities:Engage with customers and provide...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom 3R Truck Service Full time

    Customer Financial Services ExecutiveWe are seeking a highly skilled Customer Financial Services Executive to join our team at 3R Truck Service in London. As a key member of our customer service team, you will be responsible for delivering exceptional financial solutions and customer service excellence.Key Responsibilities:Act as the primary point of contact...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom Language Matters Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The successful candidate will be responsible for delivering exceptional customer service and selling tickets across the Dutch market.Key Responsibilities:Delivering exceptional...

  • Customer Service Representative

    1 week ago

    London, Greater London, United Kingdom Moto Full time

    Customer Service RepresentativeAs a Customer Service Representative with Moto, you will be the face of our brand, delivering exceptional customer service and ensuring a seamless shopping experience for our customers.We are looking for enthusiastic and motivated individuals to join our team, who are passionate about providing outstanding customer service and...

  • Customer Service Representative

    19 hours ago

    London, Greater London, United Kingdom ENGINEERINGUK Full time

    Customer Service RepresentativeENGINEERINGUK is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for delivering a great shopping experience for our customers.Deliver 'best in town' standards through presentation standards, availability, and keeping the store clean and tidy.Serve and...

  • Customer Service Representative

    3 weeks ago

    London, Greater London, United Kingdom Utility Warehouse Limited Full time

    {"title": "Customer Service Representative", "description": "Join Our Team as a Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Utility Warehouse Limited. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional...

  • Customer Service Representative

    3 weeks ago

    London, Greater London, United Kingdom Utility Warehouse Limited Full time

    {"title": "Customer Service Representative", "description": "Join Our Team as a Customer Service RepresentativeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Utility Warehouse Limited. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional...

  • Customer Service Representative

    3 weeks ago

    London, Greater London, United Kingdom Harrison Scott Associates Full time

    Customer Services RepresentativeHarrison Scott Associates is seeking a highly skilled Customer Services Representative to join our award-winning client services team.Key Responsibilities:Liaise with Account Managers and Clients to clarify requirements and ensure seamless communication.Utilize estimating and production software to optimize workflow and...

  • Customer Service Representative

    3 weeks ago

    London, Greater London, United Kingdom Harrison Scott Associates Full time

    Customer Services RepresentativeHarrison Scott Associates is seeking a highly skilled Customer Services Representative to join our award-winning client services team.Key Responsibilities:Liaise with Account Managers and Clients to clarify requirements and ensure seamless communication.Utilize estimating and production software to optimize workflow and...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom Adecco UK Limited Full time

    Job Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Adecco UK Limited. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Key Responsibilities: Handle...

  • Customer Service Representative

    3 days ago

    London, Greater London, United Kingdom Monstera Talent Ltd Full time

    Customer Service RepresentativeFull-Time Availability RequiredWe are seeking a candidate who can embody our clients' values and brand identity in all customer interactions. As a Customer Service Representative, your primary objective is to represent brands in a manner that enhances customer loyalty, fosters positive experiences, and contributes to our...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom Focus Resourcing Full time

    Customer Service Representative OpportunityAn exciting opportunity has arisen to work for our esteemed client in High Wycombe as a Customer Service Representative, offering a competitive annual salary of between £23,000 - £26,000, dependent on experience.Working hours are Monday - Friday, 8AM - 4PM.As the Customer Service Representative, you will be...

  • Customer Service Representative

    1 week ago

    London, Greater London, United Kingdom The Boots Company PLC Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at The Boots Company PLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Provide excellent customer service and respond to customer...

  • Customer Service Representative

    2 weeks ago

    London, Greater London, United Kingdom Ritz Recruitment Full time

    Customer Service RepresentativeAre you a people person with excellent communication skills? Do you thrive in a fast-paced contact centre environment? We're looking for a Customer Service Representative to join our team at Ritz Recruitment. As a Customer Service Representative, you will be responsible for providing outstanding customer service to our clients...