Railway Stakeholder Liaison Expert
3 days ago
This role is a vital part of the Passenger Assist Improvement Programme, aiming to enhance the customer experience and make rail travel more accessible. We are seeking an experienced stakeholder liaison expert to support the Business Relationship Manager in ensuring effective communication with internal and external stakeholders.
The successful candidate will be responsible for coordinating programme updates, organizing feedback sessions, and integrating stakeholder views into programme initiatives and decisions. This role requires excellent risk management skills, knowledge of stakeholder management, and proficiency in communication at all levels.
Main Responsibilities- Stakeholder Communication and Coordination: Assist the Business Relationship Manager in acting as the primary information conduit between the PA team and TOCs / Contact Centres (CCs).
- Logistics and Organization: Coordinate logistics for group sessions, including preparing slides and other presentation tools.
- User Group Support: Support the organisation and facilitation of User Groups, ensuring coherent and effective communication to gather feedback and address concerns.
- TOC Support: Ensure TOC feedback is properly documented and included in the feedback tracking mechanism, accessible to all TOCs.
- Risk Management, experience in managing and maintaining RAID Logs.
- Knowledge on stakeholder management.
- Able to provide written and verbal communication at all levels.
- Experience of pulling together reports, presentation material etc.
- Data analysis.
- 30 days annual leave.
- 75% reduction on UK rail travel (for work and leisure).
- Reduced international rail travel.
- Interest-free season ticket loan.
We offer a competitive salary of £32,439 - £41,049 per annum, plus benefits. If you are a skilled stakeholder liaison expert looking to make a difference in the railway industry, please apply for this exciting opportunity.
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