Assistant Manager

1 month ago

Swindon, Swindon, United Kingdom Tenpin Full time

About Tenpin

Tenpin is a leading entertainment company that offers a unique and exciting experience for customers of all ages. Our centers are designed to provide a fun and engaging environment for families, friends, and individuals to enjoy a variety of activities, including bowling, escape rooms, karaoke, and more.

The Role

We are seeking an experienced and motivated Assistant Manager to join our team. As an Assistant Manager, you will be responsible for ensuring that our customers have a great time when they visit us. You will be responsible for the day-to-day operational management of the center, including leading the team, managing customer service, and achieving sales targets.

Key Responsibilities

  • Assume day-to-day responsibility for the operational management of the center
  • Lead the team by example, ensuring everyone works together effectively
  • Strive to achieve a culture that is totally focused on the delivery of the best possible level of customer service
  • Support the delivery of the company strategy
  • Deputise in the absence of the Deputy Manager
  • Undertake ownership for own training and development to grow into the future role of Deputy Manager
  • Support the other Managers in the achievement of all budgets, targets, and KPIs

Requirements

  • Minimum of 1 year's experience in a management role, ideally within leisure, hospitality, or retail
  • Passionate about delivering exceptional customer service
  • Experience in leading and developing large teams
  • Full of determination, enthusiasm, and patience
  • Ambitious and wanting to progress

What We Offer

  • Industry-leading bonus scheme
  • Enhanced holiday entitlement - 33 days per annum (inclusive of Bank Holidays)
  • Enhanced Maternity, Paternity, Adoption leave
  • Tenpin Treats - Retailer discounts, Smart Tech, and Best Doctors
  • Free Bowling for family and friends
  • Free Food (when working 6 hours or more)
  • Medicash Health Care Cash Back Scheme
  • Employee Assistance Programme
  • Free counselling
  • Life assurance - 4 x annual salary
  • A day off for your birthday
  • Long Service Awards

Career Development

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognize great people contribute to great success. Most of our managers joined us as a Team Member and have progressed into management or senior roles.

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