Hospitality Operations Manager

2 weeks ago


Stockbridge, Hampshire, United Kingdom Glenshire Full time
Glenshire Job Description

Job Title: Beverage & Hospitality Lead

At Glenshire, we are seeking a highly motivated Beverage & Hospitality Lead to join our team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our restaurant shifts, providing exceptional customer service, and leading by example in a fast-paced environment.

Key Responsibilities:
  • Identify and resolve workstation bottlenecks to optimize efficiency.
  • Ensure quality standards in customer service by coaching and mentoring team members.
  • Oversee workstation preparation for peak periods to maintain high levels of productivity.
  • Follow restaurant safety procedures and coach others on best practices.
  • Monitor restaurant financial and customer measures to inform business decisions.
  • Demonstrate accountability for growing sales through effective leadership and team management.


Leadership and Culture Responsibilities:
  • Model leadership and coaching for the team, setting a positive tone for the work environment.
  • Communicate effectively with others to ensure seamless collaboration and problem-solving.
  • Train new team members to ensure they have the skills and knowledge needed to succeed.
  • Oversee team members during shifts, providing guidance and support as needed.
  • Resolve customer issues efficiently and professionally.
  • Demonstrate a growth mindset by learning from mistakes and applying lessons to improve performance.
  • Coach and direct team members respectfully, fostering a culture of open communication and mutual respect.
  • Champion Glenshire's culture and values, embodying the company's mission and vision.
  • Prioritize customer needs, delivering exceptional service and building strong relationships.
  • Handle customer issues positively, turning complaints into opportunities for growth and improvement.
  • Make decisions that help customers, prioritizing their needs and satisfaction above all else.
  • Embrace a culture of recognition, celebrating team members' achievements and contributions.


Educational and Experience Requirements:
  • Food retail or service industry experience preferred, but not required.
  • Ability to exceed Customer Satisfaction expectations, consistently delivering high-quality service.
  • Sound communication and interpersonal skills, able to effectively interact with team members, customers, and management.


Salary: $60,000 - $80,000 per annum, depending on experience and qualifications.

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