IT Operations Engineer

2 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
About the Job

We are looking for an experienced IT Operations Engineer to join our team at bet365.

As an IT Operations Engineer, you will play a crucial role in supporting our IT operations across various sites.

Your primary responsibility will be to provide exceptional technical support to our employees, handling phone calls and emails, and escalating issues where necessary.

You will be working in a dynamic environment, collaborating with our 2nd and 3rd line teams to resolve incidents and improve system efficiency.

Key responsibilities include:

  • Ensuring that 1st line incidents are resolved quickly and efficiently.
  • Managing open incidents proactively, working with 2nd and 3rd line teams to gain the fastest resolution based on incident SLA.
  • Providing remote support and fixes.
  • Maintaining and administering user accounts, ensuring users only have access to what they require to perform their roles.

We offer a competitive salary of approximately £27,000 - £32,000 per annum, depending on experience. This is a permanent full-time position, working Monday to Friday, between 08:30 – 17:00.



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