Technical Support Specialist
2 months ago
Job Title: 1st Line Support Technician
Job Type: Permanent
Location: Cambridge (Hybrid)
Salary: £24,000 - £28,000 (DOE)
About the Role:
We are seeking a highly skilled and experienced 1st Line Support Technician to join our team at Syntax Consultancy Ltd. As a key member of our IT services business, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.
Key Responsibilities:
- Providing 1st line technical support for Windows / Microsoft technical environments
- Logging calls, trouble-shooting, diagnosis, and IT problem resolution to 1st line level
- Providing remote IT support for end-users, escalating calls where necessary, and managing IT incidents within agreed SLAs
- Working with a range of technical environments, including Windows, AD, O365, desktop PCs, laptops, tablets, mobile devices, MS Exchange, DNS/DCHP, VPNs, firewalls, SharePoint, and Azure AD
What We Offer:
- A competitive salary of £24,000 - £28,000 (DOE)
- A hybrid remote working arrangement, with 2 days per week working from home
- 25 days holiday per year, plus bank holidays
- A contributory pension scheme
- Private healthcare
- Gym membership
- Free parking
- Enhanced maternity and paternity leave
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