Technical Support Specialist

2 months ago


Cambridge, United Kingdom Syntax Consultancy Ltd Full time

Job Title: 1st Line Support Technician

Job Type: Permanent

Location: Cambridge (Hybrid)

Salary: £24,000 - £28,000 (DOE)

About the Role:

We are seeking a highly skilled and experienced 1st Line Support Technician to join our team at Syntax Consultancy Ltd. As a key member of our IT services business, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.

Key Responsibilities:

  • Providing 1st line technical support for Windows / Microsoft technical environments
  • Logging calls, trouble-shooting, diagnosis, and IT problem resolution to 1st line level
  • Providing remote IT support for end-users, escalating calls where necessary, and managing IT incidents within agreed SLAs
  • Working with a range of technical environments, including Windows, AD, O365, desktop PCs, laptops, tablets, mobile devices, MS Exchange, DNS/DCHP, VPNs, firewalls, SharePoint, and Azure AD

What We Offer:

  • A competitive salary of £24,000 - £28,000 (DOE)
  • A hybrid remote working arrangement, with 2 days per week working from home
  • 25 days holiday per year, plus bank holidays
  • A contributory pension scheme
  • Private healthcare
  • Gym membership
  • Free parking
  • Enhanced maternity and paternity leave


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