Team Leader

3 weeks ago


Dundee City Council, United Kingdom Costa Coffee Full time

Role Overview

As a Barista Maestro at Costa Coffee, you will be responsible for leading a team of baristas to deliver exceptional customer experiences. You will be the face of the store, ensuring that every customer leaves feeling valued and satisfied.

Key Responsibilities

  • Lead a team of baristas to achieve sales targets and maintain high standards of customer service
  • Train and develop new baristas to ensure they have the skills and knowledge to deliver excellent customer experiences
  • Manage stock levels, health and safety, and store marketing to ensure the store runs smoothly and efficiently
  • Collaborate with the store manager to achieve business objectives and improve store performance

Requirements

  • Previous experience in a team leadership role, preferably in a fast-paced retail environment
  • Excellent communication and interpersonal skills, with the ability to motivate and inspire a team
  • Strong problem-solving and decision-making skills, with the ability to work under pressure
  • Passion for coffee and customer service, with a commitment to delivering exceptional experiences

What We Offer

  • A competitive hourly rate, with opportunities for career progression and professional development
  • A comprehensive training program, including on-the-job training and coaching
  • A supportive and collaborative team environment, with opportunities to work with a diverse range of colleagues
  • A range of benefits, including free drinks, discounts on food and merchandise, and access to a cycle-to-work scheme

About Us

At Costa Coffee, we are passionate about delivering exceptional customer experiences and creating a warm and welcoming environment for our customers. We are committed to developing our people and providing opportunities for career progression and professional development.


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