IT Support Specialist

1 month ago


Reading, Reading, United Kingdom AllPoints Fibre Full time

About AllPoints Fibre:

We are a leading wholesale network provider, established in 2021, with a mission to create a better digital future for millions of homes and businesses. To achieve this, we need a skilled Service Desk Engineer to join our team.

Key Responsibilities:

  1. Provide exceptional service desk support, ensuring a positive and efficient experience for our customers.
  2. Handle 1st line support inquiries, resolving issues related to O365, Cloud services, desktop support, Microsoft applications, and other business systems.
  3. Administer Active Directory, creating and managing user accounts and permissions.
  4. Manage SharePoint and OneDrive, assisting with user access, permissions, and troubleshooting.
  5. Troubleshoot Microsoft applications used by the business.
  6. Set up devices using Microsoft Autopilot and configure laptops, tablets, and mobiles for new starters.
  7. Disable user accounts and devices in a secure and efficient manner.
  8. Maintain clear and detailed documentation of support interactions, resolutions, and system configurations.

About the Role:

We value diversity and are committed to creating a diverse and inclusive environment for all employees. If you have experience in a service desk environment, excellent customer service skills, and strong technical knowledge of Windows operating systems, M365, and service desk methodologies, we encourage you to apply.



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