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Account Manager

2 months ago

Northampton, Northamptonshire, United Kingdom Bright Horizons Full time
{"Job Title: Account Manager Job Summary: We are seeking an experienced Account Manager to join our team at Bright Horizons. As an Account Manager, you will be responsible for managing strategic relationships with our clients in the UK, enhancing existing client relationships, negotiating improved terms, and cross-selling services to drive retention and growth of client accounts. Key Responsibilities: * Proactively manage a portfolio of client accounts to maximise contract retention, client loyalty, revenue, and profit. * Renew and negotiate client contracts to optimise the company's financial return and contract terms. * Ensure clients experience the maximum return on their investment and view Bright Horizons as their strategic partner for all family care or work/life-related issues. * Respond to client requests in an appropriate, professional, and timely manner. * Support operations in the development of new services for clients, including budget development, developing presentations, contract negotiation proposals, marketing, and general support. * Keep the wider BH business informed of changes and developments as they relate to client relationships and contracts, in a timely manner. Requirements: * Experience of working in a similar role. * Strong analytical and financial acumen as well as client relationship management skills. * Ability to work well in a collaborative environment and communicate the values and mission of the organisation and full range of services we offer to clients. Desirable Experience: * 5 years or more of direct Account or Client Relationship Management preferred. * Qualification to graduate level preferred, although not essential. What We Offer: * Flexible working and holiday entitlements. * Discounted childcare. * Quarterly Employee Appreciation Weeks. * Annual gala award evening. * Fantastic range of discounts on high street retailers, grocery stores, cinema tickets, holidays, and more. * Wide range of wellbeing resources, supporting our teams for the ups and downs of daily life. Why Bright Horizons? We've been voted Great Place to Work for the last 17 consecutive years, as well as being awarded the newly created Great Place for Wellbeing and Great Place for Women 2023. Our support functions enable our nurseries to deliver the best possible care and education to over 10,000 children across the UK. Through this support, our nurseries can deliver excellence – with 98% of our 300+ portfolio being rated Good or Outstanding by Ofsted. We're on a mission to change the future for children, families, and the people we work with, and are committed to progressive working values like flexibility, work-life balance, and wellbeing. How to Apply: If you're a motivated and experienced professional looking for a new challenge, please submit your application.