Customer Service Representative

2 months ago


Rochester, Medway, United Kingdom DTLR Full time
Job Title: Customer Service Representative

We are seeking a Customer Service Representative to join our retail team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and resolving customer complaints in a professional and courteous manner.

Job Summary:

The successful candidate will have a strong passion for delivering excellent customer experiences, a solid understanding of fashion trends, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Respond to customer inquiries and resolve customer complaints in a professional and courteous manner.
  • Assist customers in selecting products that meet their needs by demonstrating a strong knowledge of our products and services.
  • Develop and maintain relationships with customers to drive repeat business and increase sales.
  • Maintain a clean and organized store environment, including visually merchandising products and maintaining inventory levels.
  • Work collaboratively with other team members to achieve sales goals and objectives.

Requirements:

  • High school diploma or equivalent required.
  • Prior retail sales experience preferred.
  • Excellent communication and interpersonal skills.
  • Able to work a variety of shifts, including weekends and holidays.
  • Familiarity with fashion trends and products.

Compensation and Benefits:

This is an hourly paid position with a starting salary of $$16-$20 per hour, depending on experience. Benefits include medical, dental, and vision insurance, 401(k) matching, and paid time off.



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