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Client Relationship Manager

1 week ago


City Of London, United Kingdom Abacus Full time
About the Role
As a Client Relationship Manager at Abacus e-Media, you will be responsible for managing designated client accounts and ensuring that all expected deliverables meet agreed production deadlines. Your key responsibilities will include daily processing of corporate orders and individual payments for the client, joining frequent client calls, and taking minutes for your designated clients.

Key Responsibilities:
  • Management of designated client accounts
  • Daily processing of corporate orders and individual payments for the client
  • Joining frequent client calls and taking minutes for your designated clients
  • Ensuring that all expected deliverables meet agreed production deadlines
  • Work on ad hoc chargeable or support work and is responsible for ensuring that all such work is appropriately billed
  • Weekly processing of IFRs (Issue fulfilment runs) and liaising with the mailing houses
  • Follow through on any client issues, ensuring all matters are resolved with the relevant personnel, on the database and with the client
  • Potential errors, database or delivery issues are to be reported to the relevant Abacus team immediately
  • All payments to be recorded and stored correctly for audit and lookup purposes
  • Month end financial reports to be produced