Senior Air Navigation Systems Specialist
5 days ago
NATS is the UK's leading air navigation service provider, handling over 2 million flights each year. With a wide range of commercial solutions to over 30 countries internationally, our people are at the heart of advancing aviation and keeping the skies safe.
Job Purpose:The main purpose of this role is to provide specialist system/application expertise to NATS' IT supporting the Air Traffic Management service, ensuring resilience is maintained throughout the service lifecycle and continual improvement is applied.
- Applying domain expert knowledge to assigned/escalated Incidents, prioritising, diagnosing, and resolving them using agreed procedures resulting in restoration of service resilience.
- Gaining, holding, and maintaining the competencies necessary to control and configure applications to enable the restoration of technical services.
- Analyzing Service Events and Incidents to initiate and undertake Problem Management activities to continuously improve service provision.
- Ensuring service configuration processes and tools are applied so that service configuration records remain accurate, complete, and current.
- Effectively applying risk management processes to ensure that service levels are met.
- Implementing assigned Service Requests & Changes to meet customer requirements and improve the service.
- Managing service assets, e.g. software, so those service assets are in a known state and in the correct location.
- A minimum HNC (or equivalent qualification) in an Engineering or Information Technology discipline, with directly relevant experience and demonstrated ability to carry out engineering and managerial work.
- A proven ability to analyze complex technical data in a complex operating environment to resolve major service incidents.
- A proven ability to interpret and communicate technical information into business language and vice versa.
- Experience working in automated and virtualised environments where a software-defined architecture is prevalent.
- A proven history of application of continuous service improvement processes.
- Experience working with Linux Operating systems.
- Networking knowledge and configuration.
- A demonstrable commitment to continuous professional development, both technical and personal.
This position will become part of an on-call rota (once competent) so you must live within 1 hour's commute of Swanwick. We have adopted agile working to provide greater flexibility and increased choice over working arrangements, with the opportunity for remote work. A fantastic total reward package is offered to help you thrive both personally and professionally.
If you share our passion to advance aviation and keep the skies safe, we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.
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