Project Operations Specialist

5 days ago


London, Greater London, United Kingdom Catch Resource Management Full time
Catch Resource Management is seeking a highly skilled Dynamics 365 F&O Project Ops Analyst to join their team in London. This role offers a salary of up to £80,000 + bonus + benefits.

In this position, you will be responsible for providing post-go-live functional support for Microsoft Dynamics 365 Project Operations and related modules such as OTC and RTR, ensuring smooth day-to-day operations for clients. You will address client queries, troubleshoot functional issues, and resolve incidents efficiently, adhering to service-level agreements (SLAs).

Key skills required include minimum 5 years of experience in functional support roles, particularly related to Dynamics 365 Project Operations. Strong understanding of support capabilities, SLAs, principles, methodologies, and tools is also essential. Additionally, excellent communication and interpersonal skills, strong problem-solving and analytical abilities are necessary. A Bachelor's degree in Accounting, Finance, Information Technology, or a related field is required. MBA is a plus.

The ideal candidate will have experience with Microsoft CE systems and be able to lead and mentor teams. They will also be able to collaborate closely with internal teams and clients to ensure seamless transitions during system enhancements, upgrades, or customizations.

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