Full Time Supervisor
3 weeks ago
Lids is a leading retailer of sports apparel and headwear.
Job SummaryWe are seeking a highly motivated and experienced Sales and Operations Manager to join our team. As a Sales and Operations Manager, you will be responsible for driving sales growth, managing store operations, and leading a team of sales associates.
Key Responsibilities- Drive Sales Growth
- Develop and implement sales strategies to meet or exceed sales targets.
- Provide exceptional customer service to drive sales and build customer loyalty.
- Monitor and analyze sales data to identify trends and areas for improvement.
- Manage Store Operations
- Oversee daily store operations, including inventory management, visual merchandising, and store cleanliness.
- Ensure that all store policies and procedures are followed.
- Manage store inventory, including receiving, transferring, and completing price changes.
- Lead Sales Associates
- Recruit, train, and develop sales associates to ensure they have the skills and knowledge to provide exceptional customer service.
- Provide coaching and feedback to sales associates to improve sales performance.
- Manage sales associate schedules and ensure adequate staffing levels.
- Control Expenses
- Manage store expenses, including labor costs, inventory costs, and other operational expenses.
- Identify areas for cost reduction and implement cost-saving initiatives.
- Supervise Associates
- Act as Store Manager on duty for any employee scheduling issues, customer complaints, etc.
- Manage store associates through thorough use of LIDS Training Programs, goal setting, and regular follow up.
- Administer the progressive steps of discipline to include verbal and written warning.
- Education and/or Experience
- Secondary School certificate or equivalent plus one-year relative experience.
- Knowledge and Skills
- Established ability to produce sales results while minimizing loss.
- Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
- Ability to operate a computer, as well as maneuver relative software programs.
- Ability to lift up to 25 kg.
- Ability to climb a ladder and work with hands overhead.
- Standing required for up to 100% of the work time.
- Ability to initiate completion of tasks or activities without necessary supervision.
- Flexible availability – including nights, weekends and holidays.
- Ability to prove eligibility to work in the U.K.
- Education
- Possession of a degree in a relevant field such as business or retail management.
- Reports To
- Reports to the Store Manager.
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