Operational Planning Specialist

3 weeks ago


Crawley, United Kingdom Peoples Partnership Full time

About People's Partnership:

We're a not-for-profit organisation committed to making the future-saving experience simple for our members. We champion fairness and simplicity, not profit-chasing. Our mission is to create a financial adventure where everyone's a winner, driven by exceptional service and brought to life by our diverse team.

What You'll Be Doing:

As the Operational Planning Specialist, you'll work closely with operational managers and staff to allocate and reallocate resources effectively, ensuring optimal customer service. You'll be responsible for timely problem definition, intervention, and proactive resource management.

Main Responsibilities:

  • Manage and develop operational planning in line with company processes
  • Produce all operational forecasts and capacity models
  • Implement new ways of working in business forecasting
  • Engage with key areas to assess and understand the operational impact of activities

What We're Looking For:

We're seeking an experienced professional with:

  • Strong management skills
  • A thorough knowledge of Contact forecasting and MI reporting metrics, including Erlang
  • Experience working in a similar operational planning role with a headcount of circa 400
  • Demonstrable experience working across multiple functions, creating relationships, and exhibiting great stakeholder management

What You Can Expect from Us:

We offer a competitive salary package, estimated at £55,000 - £65,000 per annum, depending on experience. Our benefits include:

  • Generous pension contributions with an employer contribution of up to 14%
  • Real living wage
  • 25 days starting annual leave allowance (rising with service) plus your birthday off
  • Onsite parking
  • Income protection, critical illness cover, and death in service insurance
  • Work from abroad policy for all levels
  • Employee healthcare
  • Parental and adoption leave
  • Learning & development opportunities, paid for professional qualifications, and study support
  • Travel season ticket loans
  • Subsidised restaurant in our Crawley office
  • Volunteering days and charity payroll giving
  • Onsite gym
  • Ride-to-Work scheme
  • Social clubs and events

We believe in equal opportunities and are committed to treating all our people fairly, with dignity, and respect. If you require any reasonable adjustments during our recruitment process, please let us know.



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