Customer Service Delivery Expert

3 weeks ago


Portsmouth, Portsmouth, United Kingdom Advanced Resource Managers Ltd Full time
Role Summary

We are looking for a highly motivated IT Support Operations Manager to lead our 1st Line Support team. The successful candidate will have excellent leadership and management skills, as well as strong knowledge of ITSM platforms and ticketing systems. Salary: £33,000.

Main Responsibilities
  1. Manage the 1st Line Support team, ensuring excellent customer service delivery and meeting SLAs.
  2. Develop and maintain accurate documentation, including procedures and technical resolutions.
Requirements
  1. Proven experience in managing a support team and developing team members' skills.
  2. Strong analytical and problem-solving skills.
About ARM

ARM is committed to delivering exceptional customer service and support.

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