Client Engagement Expert

4 weeks ago


Glasgow, Glasgow City, United Kingdom Threeuk Full time
Making Connections Matter

We are seeking a dedicated Care Team Member to join our team at Three UK. As a Customer Care Adviser, you will be responsible for delivering exceptional customer experiences and building strong relationships.

Key Accountabilities:

  • Build trust and rapport with customers
  • Set high standards for customer satisfaction and loyalty
  • Solve customer queries efficiently and effectively
  • Create personalized experiences that meet customer needs and preferences
  • Meet personal and store performance targets
  • Match products and services to customer needs and sell them
  • Drive customer engagement through effective communication and issue resolution
  • Offer expert advice on general mobile or network queries

What's in it for You:

  • £12 per hour
  • A brand new smartphone on an Unlimited data plan
  • A 25% on-target bonus, paid out monthly based on store performance
  • Individual bonus accelerators for high performers
  • Great discounts with our Perks at Work scheme
  • Excellent training and development opportunities

Requirements:

  • Experience in customer-facing roles
  • Excellent communication and interpersonal skills
  • A willingness to learn and grow


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