Client Engagement Expert
4 weeks ago
We are seeking a dedicated Care Team Member to join our team at Three UK. As a Customer Care Adviser, you will be responsible for delivering exceptional customer experiences and building strong relationships.
Key Accountabilities:
- Build trust and rapport with customers
- Set high standards for customer satisfaction and loyalty
- Solve customer queries efficiently and effectively
- Create personalized experiences that meet customer needs and preferences
- Meet personal and store performance targets
- Match products and services to customer needs and sell them
- Drive customer engagement through effective communication and issue resolution
- Offer expert advice on general mobile or network queries
What's in it for You:
- £12 per hour
- A brand new smartphone on an Unlimited data plan
- A 25% on-target bonus, paid out monthly based on store performance
- Individual bonus accelerators for high performers
- Great discounts with our Perks at Work scheme
- Excellent training and development opportunities
Requirements:
- Experience in customer-facing roles
- Excellent communication and interpersonal skills
- A willingness to learn and grow
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