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Digital Transformation Specialist

1 month ago

London, Greater London, United Kingdom Mendix Inc. Full time
Mendix – the leading low-code application development platform:

The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix enables collaboration between business users and developers to work together throughout the development process.

We are looking for a creative, innovative, and inspiring personality with a passion for customer success and expansion. As an Enterprise Customer Success Manager, you will join our rapidly growing company and become an integral part of an exceptional team redefining the way companies focus their digital transformation efforts in the UKI region.

You'll help our customers drive digital innovation by:
  • Trusted advisory, building and sustaining customer relationships while driving the adoption and expansion of the Mendix platform to exceed our revenue goals. The CSM will work closely with Account Executives and Presales to develop the designated strategic accounts and implement mutually agreed account plans.
  • Leading the post-sales effort in building strategic Enterprise Success Programs through which you will deliver consistent value to your customers.
  • The CSM is a high-impact and high-visibility role responsible for ensuring the pervasive enterprise adoption of the platform and for closing enterprise contracts within an assigned set of accounts.
You're the innovator we need if you have:
  • Experience in executive-level customer-facing roles such as strategic customer success, presales, project management or consulting, working with large enterprises in the UK and Ireland (5+ years)
  • An understanding of custom application development processes and an ability to distinctly explain technological and business concepts
  • Demonstrated effectiveness in multi-faceted digital transformation projects
  • Exceptional executive-level communication, presentation, and interpersonal skills in English

This role operates within a hybrid work model, allowing the flexibility to work from home combined with an average travel commitment of up to three days per week to meet with clients and engage in on-site activities, ensuring we maintain strong, personal connections with our customer base.

At Mendix, we are committed to fostering a culture of diversity, equity, and inclusion. We are an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.