Business Administration and Facilities Support Assistant
1 week ago
Role Overview
This position involves supporting the team with coordinating and managing customer service requests and acting as first line support for clients via telephone, email and online portals.
The Business Admin Apprentice will ensure that queries are responded to in a timely manner, as well as providing great customer service to our clients.
Key Responsibilities and Development Areas Include:
- Initial handling and logging of various client requests via telephone, email or online portals
- Generating jobs on the Corrigenda CAFM system
- Raising and issuing purchase orders for materials and subcontractors
- Processing and inputting worksheet information correctly onto our system
- Liaising with and providing feedback to customers on the progress of jobs
- Liaising with external contractors
- Relaying instructions to engineers and collating details of works in progress
- Liaising with contract managers and engineers to ensure effective communication
- Updating client portals
- Assisting with arranging site access & appointment bookings with clients
- Answering the phone in a timely manner and directing calls / taking messages accordingly
- Other general administrative duties
Person Profile:
- A minimum of C/4 grade in English and Math (or equivalent)
- Great attention to detail
- Excellent written and verbal communication skills
- Ability to work as part of a small team to become a Team Player whilst demonstrating initiative and ability to work independently
- Confident when speaking on the phone with a pleasant manner
- Well organised and able to prioritise workload
- IT literate – must be confident in all Microsoft Office Packages
Benefits:
- A competitive salary of £25,000 - £28,000 per year
- Overtime opportunities
- 31 days' annual holiday (inclusive of Bank Holidays)
- BUPA Cashplan
- Enrolment into our pension scheme
- Continuous training and development
- Employee Assistance Programme
- Refer a friend reward scheme
- Health and wellbeing staff discount website through BUPA
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