Director of Customer Success
9 hours ago
Reesmarx is seeking a seasoned professional to lead our Customer Success team, driving client satisfaction and retention across our global operations.
Key Responsibilities:- Develop and execute a global customer success strategy that aligns with our growth objectives and enhances client satisfaction and retention.
- Lead, mentor, and grow a diverse team across two locations, ensuring cohesive, high-performing Customer Success, client onboarding, and support functions.
- Work closely with Sales, Product, and other teams to ensure customer success is integrated into product development and sales strategies.
- Monitor and report on key performance metrics to ensure client success targets are met, such as customer satisfaction, retention rates, and revenue growth from existing clients.
- Proven background in financial services, ideally within securities finance, fintech, or related sectors.
- Strong client-facing experience at a senior level, with a track record of fostering lasting relationships and driving customer success.
- Deep understanding of client success methodologies, service delivery models, and best practices in onboarding and support.
Regular travel is required to client meetings and other company offices, including the UK, Europe, US, and Asia.
In-Office Requirements:Minimum of 3 days per week in the London office for collaboration with key stakeholders and teams.
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Director of Customer Success
11 hours ago
London, Greater London, United Kingdom Varonis Full timeCustomer Success DirectorThe Customer Success Director at Varonis works closely with our customers in EMEA to drive value and ensure the delivery of business outcomes, secure renewals, customer satisfaction, and growth.Key Responsibilities:Develop and evangelize a vision for the Customer Success mission in EMEA on an operational and strategic level.Perform...
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Director of Customer Success
9 hours ago
London, Greater London, United Kingdom Varonis Full timeCustomer Success DirectorThe Customer Success Director at Varonis works closely with our customers in EMEA to drive value and ensure the delivery of business outcomes, secure renewals, customer satisfaction, and growth.Key Responsibilities:Develop and evangelize a vision for the Customer Success mission in EMEA on an operational and strategic level.Perform...
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Customer Success Director
1 week ago
London, Greater London, United Kingdom SalesForce Full time{"title": "Customer Success Director", "description": "Unlock Customer Success with SalesforceAs a Customer Success Director at Salesforce, you will be the named resource and partner for our most strategic and sophisticated customers. Your role will be to orchestrate the entire Signature experience, from onboarding to contract renewal and expansion. You will...
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Customer Success Director
1 week ago
London, Greater London, United Kingdom SalesForce Full time{"title": "Customer Success Director", "description": "Unlock Customer Success with SalesforceAs a Customer Success Director at Salesforce, you will be the named resource and partner for our most strategic and sophisticated customers. Your role will be to orchestrate the entire Signature experience, from onboarding to contract renewal and expansion. You will...
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Director of Customer Success
2 days ago
London, Greater London, United Kingdom SafetyCulture Full timeCustomer Success DirectorSafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.About the RoleWe are seeking a seasoned...
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Director of Customer Success
2 days ago
London, Greater London, United Kingdom SafetyCulture Full timeCustomer Success DirectorSafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.About the RoleWe are seeking a seasoned...
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Director of Customer Success
1 day ago
London, Greater London, United Kingdom reesmarx Full timeJob Title: Director of Customer SuccessReesmarx is seeking a seasoned professional to lead our Customer Success team, driving client satisfaction and retention across our global operations.Key Responsibilities:Develop and execute a global customer success strategy that aligns with our growth objectives and enhances client satisfaction and retention.Lead,...
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Director of Customer Success
1 day ago
London, Greater London, United Kingdom reesmarx Full timeJob Title: Director of Customer SuccessReesmarx is seeking a seasoned professional to lead our Customer Success team, driving client satisfaction and retention through strategic planning, team leadership, and cross-functional collaboration.Key Responsibilities:Develop and execute a global customer success strategy that aligns with the company's growth...
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Director of Customer Success
23 hours ago
London, Greater London, United Kingdom reesmarx Full timeJob Title: Director of Customer SuccessReesmarx is seeking a seasoned professional to lead our Customer Success team, driving client satisfaction and retention across our global operations.Key Responsibilities:Develop and execute a global customer success strategy that aligns with our growth objectives and enhances client satisfaction and retention.Lead,...
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Director of Customer Success
21 hours ago
London, Greater London, United Kingdom reesmarx Full timeJob Title: Director of Customer SuccessReesmarx is seeking a seasoned professional to lead our Customer Success team, driving client satisfaction and retention through strategic planning, team leadership, and cross-functional collaboration.Key Responsibilities:Develop and execute a global customer success strategy that aligns with the company's growth...
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Customer Success Director
2 weeks ago
London, Greater London, United Kingdom SalesForce Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Director to join our team at Salesforce. As a key member of our Customer Success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key ResponsibilitiesCustomer Success Strategy: Develop...
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Customer Success Director
2 weeks ago
London, Greater London, United Kingdom SalesForce Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Success Director to join our team at Salesforce. As a key member of our Customer Success organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.Key ResponsibilitiesCustomer Success Strategy: Develop...
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Customer Success Director
1 week ago
London, Greater London, United Kingdom blueoptima Full timeJob DescriptionRole SummaryWe are seeking a highly skilled Customer Success Director to lead our strategic account management efforts. As a key member of our team, you will be responsible for driving customer success, growth, and retention across our key accounts.Key ResponsibilitiesDevelop and execute customer success strategies to drive growth and...
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Customer Success Director
1 week ago
London, Greater London, United Kingdom blueoptima Full timeJob DescriptionRole SummaryWe are seeking a highly skilled Customer Success Director to lead our strategic account management efforts. As a key member of our team, you will be responsible for driving customer success, growth, and retention across our key accounts.Key ResponsibilitiesDevelop and execute customer success strategies to drive growth and...
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Customer Success Director
2 weeks ago
London, Greater London, United Kingdom Showpad Full timeDirector, Customer EngagementAbout ShowpadShowpad is the market-leading enablement solution that trusted global brands use to unite their revenue teams, deliver superior customer experiences, and drive seller effectiveness.Over 1,000 customers across the globe count on Showpad to help sellers sell the way buyers want to buy, to save sellers time on...
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Customer Success Director
2 weeks ago
London, Greater London, United Kingdom Showpad Full timeDirector, Customer EngagementAbout ShowpadShowpad is the market-leading enablement solution that trusted global brands use to unite their revenue teams, deliver superior customer experiences, and drive seller effectiveness.Over 1,000 customers across the globe count on Showpad to help sellers sell the way buyers want to buy, to save sellers time on...
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Director of Customer Success
2 weeks ago
London, Greater London, United Kingdom blueoptima Full timeAbout the RoleWe are seeking a highly skilled and experienced Director of Customer Success to join our team at BlueOptima. As a key member of our organization, you will be responsible for driving customer success and growth across our strategic accounts.Key ResponsibilitiesCustomer Engagement: Develop and maintain strong relationships with our key customers,...
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Director of Customer Success
2 weeks ago
London, Greater London, United Kingdom blueoptima Full timeAbout the RoleWe are seeking a highly skilled and experienced Director of Customer Success to join our team at BlueOptima. As a key member of our organization, you will be responsible for driving customer success and growth across our strategic accounts.Key ResponsibilitiesCustomer Engagement: Develop and maintain strong relationships with our key customers,...
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Customer Success Director
3 weeks ago
London, Greater London, United Kingdom SalesForce Full timeAbout the RoleThe Customer Success Director serves as a key liaison between Salesforce and our most valued enterprise customers, ensuring they receive the highest level of support and expertise to maximize their investment in our platform.Key ResponsibilitiesOrchestrate Customer Experience: Coordinate all deliverables and services for our Signature...
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Customer Success Director
23 hours ago
London, Greater London, United Kingdom zeroheight Full timeCustomer Success DirectorSalary: £90k - £110k + performance bonus and stock optionsLocation: United Kingdom, fully remoteKey Responsibilities:Lead a high-performing remote CS team of 5 across the UK, US, and South AmericaManage the CSM variable compensation plan to align with CS goalsCollaborate with ops and data teams on CS capacity management and...