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Senior Service Advisor
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Senior Service Advisor to join our client's busy state-of-the-art dealership service department in the automotive industry.
Key Responsibilities:
- Professionally communicate with customers about repair work required on their vehicle, providing clear and concise explanations of the necessary repairs and estimated costs.
- Produce accurate and detailed job cards on in-house computer systems, ensuring all relevant information is recorded and up-to-date.
- Update customer and vehicle records, maintaining accurate and comprehensive records of all interactions and repairs.
- Prepare and complete invoices, ensuring all necessary information is included and accurate.
- Advise customers on estimated costs of repairs and timescales of work, providing clear and transparent communication throughout the process.
Requirements:
- Previous working experience within a main dealer environment, with a strong understanding of the automotive industry and its processes.
- Excellent customer service skills, with the ability to communicate effectively with customers and provide a high level of customer satisfaction.
- Ability to upsell effectively, identifying opportunities to increase revenue and improve customer satisfaction.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
About Our Client:
Our client is a premium main dealership in the automotive industry, seeking a highly skilled and experienced Senior Service Advisor to join their team. As a Senior Service Advisor, you will play a critical role in providing exceptional customer service and ensuring the highest level of customer satisfaction.
