Area Manager

4 weeks ago


Norwich, Norfolk, United Kingdom Octopus Energy Full time
Join Our Mission to Drive the Global Renewable Energy Revolution

We're on a mission to make a big green dent in the universe, and we need your help. As the face of Octopus Energy Services, our diverse and industry-leading field force delivers exceptional customer experiences. We're building a UK-wide team of engineers who will inspire our customers and give them the tools to fight climate change.

What You'll Do

Lead and inspire a team of engineers to deliver outstanding customer service.
Collaborate with our Talent Team to bring the best people into the business and build your team.
Ensure your team has the skills, support, mentoring, and equipment needed to excel, working with suppliers and experts to meet these requirements.
Design processes and ways of working for engineers to consistently deliver exceptional customer service.
Inspire your team to contribute to our zero-carbon journey, encouraging creativity and efficiency improvements.
Coach and develop your team, creating an environment where engineers can grow and thrive.
Support Operations Managers in executing business strategy, building the team, and driving strong performance and customer service.
Work with the Technical Assurance team to ensure quality installations and meet accreditation standards.
Ensure exceptional customer experiences, resolving issues in person where needed.

What You'll Need

Experience leading and inspiring teams in operational or engineering roles to deliver top-tier customer service.
Proven experience managing engineers in a field-based environment, either onsite or in customer homes.
Relevant industry experience, ideally in utilities, energy, electrical, renewables, or smart metering.
Strong leadership skills with the ability to deliver quickly in a fast-paced, lean environment.
Ability to stay calm under pressure, with excellent organizational skills and resilience.
Strong networking and collaboration skills, delivering with a focus on quality, safety, and customer experience.
Excellent people skills, attention to detail, and creative thinking.
Proactive in anticipating needs and productive in your work approach.
Willingness to travel to support engineers, attend training sessions, and meet with customers, partners, and suppliers.

Why Else You'll Love It Here

We're a unique culture where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground.
We want your hard work to be rewarded with perks you actually care about. We've been recognized for our great culture, and we're committed to empowering our people.
If this sounds like you, we'd love to hear from you. We want to ensure you have all the tools and environment you need to unleash your potential.

We're an equal opportunity employer, and we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.
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